Upfirst - Notice history

All systems operational

Web App - Operational

100.0% uptime
Jun 2026
Jul 2026
Aug 2026

Real-Time Call Processor - Operational

100.0% uptime
Jun 2026
Jul 2026
Aug 2026

Post-Call Processor - Operational

100.0% uptime
Jun 2026
Jul 2026
Aug 2026

OpenAI → Realtime API - Operational

OpenAI → Chat Completions API - Operational

Telnyx → Voice API - Operational

Telnyx → Outbound Messaging API - Operational

Telnyx → Number Searching API - Operational

Telnyx → Number Ordering API - Operational

ElevenLabs → Text to Speech API - Operational

Deepgram → Text to Speech API - Operational

Notice history

View current status

Aug 2026

Elevated latency on Text-to-Speech and Speech-to-Text Requests
ResolvedDegraded performance5 hours 57 minutes
  • ResolvedUTC

    The issue has been resolved. A root cause analysis will be shared shortly.

  • MonitoringUTC

    Latency has returned to baseline levels.

Calls are slower to process than usual
ResolvedDegraded performance
  • UpdateUTC
    This incident has been resolved.
  • ResolvedUTC

    Due to issues with Amazon Web Services, calls may be stuck processing longer than usual.

Elevated error rates on TTS, STT APIs
ResolvedDegraded performance1 minute
  • ResolvedUTC

    The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.

  • IdentifiedUTC

    Between 06:39 and 07:13 UTC on August 3, a network issue at our upstream cloud provider caused elevated error rates and intermittent connection timeouts on Text-to-Speech and Speech-to-Text requests. At peak, approximately 2% of Speech-to-Text and 1% of Text-to-Speech requests were affected; retried requests generally succeeded. The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.

Jul 2026

Elevated error rates with the invalid_prompt error code
ResolvedDegraded performance1 hour 24 minutes
  • ResolvedUTC

    All impacted services have now fully recovered.

  • MonitoringUTC

    We have applied the mitigation and are monitoring the recovery.

  • InvestigatingUTC

    We are investigating the issue for the listed services.

[Deepgram API] Elevated Batch Error Rates: 400 error code responses
ResolvedDegraded performance23 hours 7 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and traffic has returned to normal. We are monitoring the results.

  • InvestigatingUTC

    We are continuing to investigate an issue. STT batch requests may have returned 5xx errors, and some STT websockets may have experienced high latency, starting at 16:03 UTC.

  • UpdateUTC

    We are continuing to monitor for any further issues.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • UpdateUTC

    We are continuing to investigate this issue.

  • InvestigatingUTC

    We are currently investigating an issue where some batch requests are returning 400 errors due to remote content download errors. Retrying the request one or more times often succeeds.

We’re seeing elevated latency, timeouts, and interrupted streaming across gpt 5.1 mini model and gpt 4.1 mini
ResolvedDegraded performance
  • ResolvedUTC

    All impacted services have now fully recovered.

  • InvestigatingUTC

    We are investigating the issue for the listed services.

Elevated error rates
ResolvedDegraded performance21 minutes
  • ResolvedUTC

    All impacted services have now fully recovered.

  • MonitoringUTC

    We have applied the mitigation and are monitoring the recovery.

  • IdentifiedUTC

    We have identified that users are experiencing elevated errors for the impacted services.

    We are working on implementing a mitigation.

Elevated error rates
ResolvedDegraded performance1 hour 50 minutes
  • ResolvedUTC

    All impacted services have now fully recovered.

  • MonitoringUTC

    We have applied the mitigation and are monitoring the recovery.

  • InvestigatingUTC

    We are investigating the issue for the listed services.

Jun 2026

Google SSO auth doesn't work
ResolvedDegraded performance1 hour 21 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC
    We are currently investigating this incident.
gpt-4o-mini high error rate
ResolvedDegraded performance7 minutes
  • ResolvedUTC

    All impacted services have now fully recovered.

  • MonitoringUTC

    We have applied the mitigation and are monitoring the recovery.

The call list is not loading
ResolvedDegraded performance1 hour 50 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC
    We are currently investigating this incident.
Elevated 431 Errors
ResolvedDegraded performance2 hours 25 minutes
  • ResolvedUTC

    All impacted services have now fully recovered.

  • MonitoringUTC

    We have applied the mitigation and are monitoring the recovery.

  • InvestigatingUTC

    We are continuing to investigate the issue regarding elevated 431 errors and are working on the mitigation.

  • IdentifiedUTC

    We have identified that some users are experiencing elevated 431 errors for the impacted services.

    We are working on implementing a mitigation.

OpenAI Image and Video Model Failures
ResolvedPartial outage

  • Starting Thursday, June 4th at approximately 19:12 UTC, we experienced an issue with OpenAI image and video models (GPT Image and Sora) due to a provider-side issue. Requests that used any of these models would fail. This also impacted Flows and Templates. This was fully resolved at 19:52 UTC on the same day.

    UTC

Previous

Jun 2026 to Aug 2026

Next