Upfirst - Notice history

All systems operational

Web App - Operational

100% - uptime
Apr 2026
May 2026
Jun 2026

Real-Time Call Processor - Operational

100% - uptime
Apr 2026
May 2026
Jun 2026

Post-Call Processor - Operational

100% - uptime
Apr 2026
May 2026
Jun 2026

OpenAI → Realtime API - Operational

OpenAI → Chat Completions API - Operational

Telnyx → Voice API - Operational

Telnyx → Outbound Messaging API - Operational

Telnyx → Number Searching API - Operational

Telnyx → Number Ordering API - Operational

ElevenLabs → Text to Speech API - Operational

Deepgram → Text to Speech API - Operational

Notice history

Jun 2026

Google SSO auth doesn't work
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
gpt-4o-mini high error rate
  • Resolved
    UTC
    Resolved

    All impacted services have now fully recovered.

  • Monitoring
    UTC
    Monitoring

    We have applied the mitigation and are monitoring the recovery.

The call list is not loading
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Elevated 431 Errors
  • Resolved
    UTC
    Resolved

    All impacted services have now fully recovered.

  • Monitoring
    UTC
    Monitoring

    We have applied the mitigation and are monitoring the recovery.

  • Investigating
    UTC
    Investigating

    We are continuing to investigate the issue regarding elevated 431 errors and are working on the mitigation.

  • Identified
    UTC
    Identified

    We have identified that some users are experiencing elevated 431 errors for the impacted services.

    We are working on implementing a mitigation.

OpenAI Image and Video Model Failures
  • Resolved
    UTC
    Resolved

    Starting Thursday, June 4th at approximately 19:12 UTC, we experienced an issue with OpenAI image and video models (GPT Image and Sora) due to a provider-side issue. Requests that used any of these models would fail. This also impacted Flows and Templates. This was fully resolved at 19:52 UTC on the same day.

May 2026

Small number of Eleven V3 TTS generations returning 429s on the Global Residency Server
  • Resolved
    UTC
    Resolved

    The incident was resolved.

  • Identified
    UTC
    Identified

    We recently identified an issue where a smaller number of Eleven V3 TTS generations were returning 429s on the global residency server. This affected users on lower priority tiers. The service has since been fully restored and is operating normally.

Subscription checkout failing
  • Resolved
    UTC
    Resolved

    Resolved - Some users were unable to complete subscriptions on web and mobile. Affected users may have experienced the Subscribe button becoming unresponsive or encountered the error message submiterrorsource:email during checkout.

Elevated Latency and Errors on API
  • Resolved
    UTC
    Resolved

    All impacted services have now fully recovered.

  • Monitoring
    UTC
    Monitoring

    We have received additional reports of elevated latency and errors after our previous recovery update. Mitigation remains in place, and we are monitoring recovery while we validate the remaining impact.

  • Resolved
    UTC
    Resolved

    All impacted services have now fully recovered.

  • Monitoring
    UTC
    Monitoring

    We have applied the mitigation and are monitoring the recovery.

  • Identified
    UTC
    Identified

    We are still implementing the mitigation.

  • Update
    UTC
    Update

    We are investigating the issue for the listed services.

  • Investigating
    UTC
    Investigating

    We are investigating the issue for the listed services.

Scheduled maintenance for Programmable Voice - Voice API EU/US
  • Completed
    May 26, 2026 at 11:30 AMUTC
    Completed
    May 26, 2026 at 11:30 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    May 26, 2026 at 9:45 AMUTC
    In progress
    May 26, 2026 at 9:45 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Scheduled
    May 26, 2026 at 7:44 AMUTC
    Scheduled
    May 26, 2026 at 7:44 AMUTC

    Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.

Scheduled maintenance for Programmable Voice - Voice API EU/US
  • Completed
    May 26, 2026 at 11:30 AMUTC
    Completed
    May 26, 2026 at 11:30 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    May 26, 2026 at 9:45 AMUTC
    In progress
    May 26, 2026 at 9:45 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Scheduled
    May 26, 2026 at 7:44 AMUTC
    Scheduled
    May 26, 2026 at 7:44 AMUTC

    Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.

Apr 2026

Scheduled maintenance for Programmable Voice - Voice API EU/US
  • Completed
    April 30, 2026 at 2:30 PMUTC
    Completed
    April 30, 2026 at 2:30 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    April 30, 2026 at 1:15 PMUTC
    In progress
    April 30, 2026 at 1:15 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Scheduled
    April 30, 2026 at 12:55 PMUTC
    Scheduled
    April 30, 2026 at 12:55 PMUTC

    Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.

SIP Trunking and voice services update: all regions
  • Completed
    April 29, 2026 at 11:00 PMUTC
    Completed
    April 29, 2026 at 11:00 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    April 29, 2026 at 6:00 PMUTC
    In progress
    April 29, 2026 at 6:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Scheduled
    April 29, 2026 at 10:49 AMUTC
    Scheduled
    April 29, 2026 at 10:49 AMUTC

    Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.

Scheduled maintenance for Programmable Voice - Voice API EU/US
  • Completed
    April 28, 2026 at 9:31 AMUTC
    Completed
    April 28, 2026 at 9:31 AMUTC

    The scheduled maintenance has been completed.

  • In progress
    April 28, 2026 at 8:01 AMUTC
    In progress
    April 28, 2026 at 8:01 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Scheduled
    April 28, 2026 at 7:14 AMUTC
    Scheduled
    April 28, 2026 at 7:14 AMUTC

    Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.

SIP Trunking and voice services update: all regions
  • Completed
    April 27, 2026 at 5:00 PMUTC
    Completed
    April 27, 2026 at 5:00 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    April 27, 2026 at 12:00 PMUTC
    In progress
    April 27, 2026 at 12:00 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Scheduled
    April 24, 2026 at 1:43 PMUTC
    Scheduled
    April 24, 2026 at 1:43 PMUTC

    Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support.

Scheduled maintenance for Programmable Voice - TeXML, Voice API EU/US
  • Completed
    April 22, 2026 at 1:00 PMUTC
    Completed
    April 22, 2026 at 1:00 PMUTC

    The scheduled maintenance has been completed.

  • In progress
    April 22, 2026 at 11:00 AMUTC
    In progress
    April 22, 2026 at 11:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Scheduled
    April 22, 2026 at 10:43 AMUTC
    Scheduled
    April 22, 2026 at 10:43 AMUTC

    Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service.

Apr 2026 to Jun 2026

Next