Affected Components:

Oct 22, 17:29:27 GMT+0
Monitoring - We have identified the issue & are monitoring the solution..

Oct 22, 17:14:51 GMT+0
Investigating - We are continuing to investigate this issue..

Oct 22, 16:00:55 GMT+0
Investigating - We are currently investigating elevated 5xx errors with authentication services at one of our datacenters..

Duration: 2 days, 21 hours and 22 minutes

Affected Components:

Oct 21, 16:44:09 GMT+0
Resolved - All impacted services have now fully recovered..

Oct 21, 15:47:26 GMT+0
Monitoring - We have applied the mitigation and are monitoring the recovery..

Oct 21, 15:34:47 GMT+0
Identified - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation..

Duration: 2 days, 13 hours and 31 minutes

Affected Components: ,

Oct 21, 03:28:00 GMT+0
Resolved - All impacted services have now fully recovered..

Oct 21, 02:27:42 GMT+0
Monitoring - We have applied the mitigation and are monitoring the recovery..

Oct 21, 02:26:28 GMT+0
Investigating - We are investigating the issue for the listed services..

Duration: 3 days, 18 hours and 43 minutes

Affected Components:

Oct 14, 21:00:34 GMT+0
Resolved - This issue has been resolved..

Oct 14, 19:29:51 GMT+0
Investigating - We're seeing an elevated 503 error rate for batch requests to the Flux TTS /v2/speak endpoint..

Duration: 11 hours and 17 minutes

Affected Components:

Oct 13, 18:09:19 GMT+0
Resolved - This issue has been resolved..

Oct 13, 17:58:02 GMT+0
Investigating - We're investigating an issue where some Aura-2 requests failed with HTTP 503 error..

Duration: 3 days, 15 hours and 21 minutes

Affected Components:

Oct 8, 04:25:21 GMT+0
Resolved - We experienced 2 bursts of elevated error rates between 02:58 - 03:16 UTC and 03:53 - 04:18 UTC. The issue is now resolved..

Oct 8, 02:58:00 GMT+0
Investigating - We are experiencing elevated error rates for Flux TTS..

Duration: 7 days, 17 hours and 3 minutes

Affected Components:

Oct 6, 12:14:21 GMT+0
Resolved - The issue has been resolved, latency is back to normal..

Oct 6, 11:38:20 GMT+0
Monitoring - A fix has been implemented for the elevated latency affecting some TTS requests. We are currently monitoring the results to confirm the issue is resolved..

Oct 6, 09:09:18 GMT+0
Investigating - We are investigating elevated latency affecting a small percentage of text-to-speech (TTS) requests. We will share an update as soon as we have more information..

Duration: 5 days and 17 minutes

Affected Components:

Oct 5, 11:55:22 GMT+0
Resolved - This incident has been resolved..

Oct 5, 11:40:28 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Oct 5, 09:55:05 GMT+0
Investigating - We are investigating elevated error rates for some Flux Text-to-Speech streaming requests in the US, beginning around 09:55 UTC. Affected users may see connections close unexpectedly with a 1011 / NET-0000 error..

Duration: 5 days and 33 minutes

Affected Components:

Oct 3, 17:52:47 GMT+0
Resolved - This incident has been resolved..

Oct 3, 17:46:44 GMT+0
Identified - The issue has been identified and a fix is being implemented..

Oct 3, 15:52:14 GMT+0
Investigating - We are investigating elevated error rates for some Flux Text-to-Speech streaming requests in the US, beginning around 15:52 UTC. Affected users may see connections close unexpectedly with a 1011 / NET-0000 error..

Duration: 9 hours and 56 minutes

Affected Components:

Sep 30, 19:39:04 GMT+0
Resolved - Between 19:29 and 19:39 UTC, some API requests failed with HTTP 500 errors or timed out. This happened in two short bursts of about 1-2 minutes each, during a planned update to our authentication service. Services have recovered automatically and this issue is resolved..

Sep 30, 19:29:08 GMT+0
Investigating - We are investigating elevated error rates on API requests to US endpoints. Some requests and connections are failing with HTTP 500 errors or timing out..

Duration: 8 days and 18 hours

Affected Components:

Sep 30, 20:35:46 GMT+0
Resolved - All impacted services have now fully recovered..

Sep 30, 18:21:53 GMT+0
Monitoring - We have applied the mitigation and are monitoring the recovery..

Sep 30, 17:51:40 GMT+0
Identified - We have implemented an initial mitigation and are seeing improvements in API latency. We are continuing to investigate the scope of the issue and apply additional mitigations as needed. Some requests to the Responses and Chat Completions APIs may still experience elevated latency or timeouts..

Sep 30, 17:13:13 GMT+0
Identified - We have identified that users are experiencing elevated latency for the impacted services. We are working on implementing a mitigation..

Sep 30, 17:05:46 GMT+0
Identified - We have identified that users are experiencing elevated latency for the impacted services. We are working on implementing a mitigation..

Duration: 13 days, 9 hours and 9 minutes

Affected Components: ,

Oct 6, 08:26:10 GMT+0
Resolved - All impacted services have now fully recovered..

Sep 29, 23:14:02 GMT+0
Resolved - The issue causing elevated errors across ChatGPT, Codex, and the API has been resolved, and all affected services have recovered. Thank you for your patience while we worked to restore service. The detailed Root Cause Analysis (RCA) will be published in the next 5 business days..

Sep 29, 22:47:10 GMT+0
Monitoring - We have applied the mitigation and are monitoring the recovery..

Sep 29, 22:03:22 GMT+0
Monitoring - We have applied the mitigation and are monitoring the recovery..

Sep 29, 21:09:11 GMT+0
Monitoring - We have applied the mitigation and are monitoring the recovery..

Sep 29, 19:39:36 GMT+0
Monitoring - We have applied the mitigation and are monitoring the recovery..

Sep 29, 19:08:39 GMT+0
Investigating - We’re still investigating elevated errors affecting ChatGPT, Codex, and the API including the Agents API. Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more..

Sep 29, 18:24:17 GMT+0
Investigating - We’re investigating elevated errors affecting ChatGPT, Codex, and the API including the Agents API. Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more..

Sep 29, 17:52:52 GMT+0
Investigating - We’re investigating elevated errors affecting ChatGPT, Codex, and the API. Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more..

Duration: 9 days, 23 hours and 48 minutes

Affected Components:

Sep 25, 13:44:58 GMT+0
Resolved - This issue has been resolved..

Sep 25, 09:45:10 GMT+0
Investigating - We are investigating elevated Flux TTS 1011 NET-1000 error rate in Deepgram global endpoint (api.deepgram.com). Regional endpoints (EU, India, Australia) are unaffected..

Duration: 1 day, 15 hours and 52 minutes

Affected Components:

Sep 22, 12:50:00 GMT+0
Resolved - The issue has been resolved..

Sep 22, 12:10:08 GMT+0
Investigating - We are investigating elevated 503 Service Unavailable errors affecting some Aura-2 TTS requests for English voices. We are working to identify the cause and restore full service availability..

Duration: 21 hours

Affected Components: ,

Sep 17, 21:50:36 GMT+0
Resolved - All impacted services have now fully recovered..

Sep 17, 21:20:00 GMT+0
Monitoring - We have applied the mitigation and are monitoring the recovery..

Sep 17, 20:20:00 GMT+0
Identified - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation..

Duration: 5 days, 13 hours and 28 minutes

Affected Components:

Sep 11, 11:21:43 GMT+0
Resolved - All impacted services have now fully recovered..

Sep 11, 10:09:47 GMT+0
Monitoring - We have brought additional capacity online and are seeing improvements for some GPT-5.6 Sol API traffic. We continue to mitigate elevated errors affecting Chat Completions and Responses and are monitoring recovery.

Sep 11, 09:08:15 GMT+0
Identified - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation..

Affected Components:

Sep 2, 21:51:44 GMT+0
Resolved - Web App is back up. This incident was automatically resolved by Instatus monitoring..

Sep 2, 21:42:48 GMT+0
Investigating - Our engineering team is continuing to investigate. Calls are still being answered and we're working on getting the portal back up ASAP. Thank you for your patience..

Sep 2, 21:25:23 GMT+0
Investigating - Web App is down at the moment. This incident was automatically created by Instatus monitoring..

Duration: 14 days, 21 hours and 44 minutes

Affected Components:

Aug 26, 23:13:50 GMT+0
Resolved - The issue has been resolved. A root cause analysis will be shared shortly..

Aug 26, 17:53:26 GMT+0
Monitoring - Latency has returned to baseline levels..

Affected Components:

Aug 18, 00:22:58 GMT+0
Resolved - This incident has been resolved..

Aug 17, 23:30:58 GMT+0
Resolved - Due to issues with Amazon Web Services, calls may be stuck processing longer than usual..

Duration: 1 hour and 53 minutes

Affected Components:

Aug 3, 09:36:38 GMT+0
Resolved - The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline..

Aug 3, 09:34:45 GMT+0
Identified - Between 06:39 and 07:13 UTC on August 3, a network issue at our upstream cloud provider caused elevated error rates and intermittent connection timeouts on Text-to-Speech and Speech-to-Text requests. At peak, approximately 2% of Speech-to-Text and 1% of Text-to-Speech requests were affected; retried requests generally succeeded. The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline..

Duration: 3 days, 12 hours and 51 minutes

Affected Components:

Jul 29, 02:20:19 GMT+0
Resolved - All impacted services have now fully recovered..

Jul 29, 01:39:33 GMT+0
Monitoring - We have applied the mitigation and are monitoring the recovery..

Jul 29, 00:55:27 GMT+0
Investigating - We are investigating the issue for the listed services..

Duration: 26 days, 19 hours and 47 minutes

Affected Components:

Jul 29, 13:08:35 GMT+0
Resolved - This incident has been resolved..

Jul 28, 16:34:10 GMT+0
Monitoring - A fix has been implemented and traffic has returned to normal. We are monitoring the results..

Jul 28, 16:03:10 GMT+0
Investigating - We are continuing to investigate an issue. STT batch requests may have returned 5xx errors, and some STT websockets may have experienced high latency, starting at 16:03 UTC..

Jul 28, 15:58:34 GMT+0
Monitoring - We are continuing to monitor for any further issues..

Jul 28, 15:57:50 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Jul 28, 15:57:17 GMT+0
Investigating - We are continuing to investigate this issue..

Jul 28, 14:00:48 GMT+0
Investigating - We are currently investigating an issue where some batch requests are returning 400 errors due to remote content download errors. Retrying the request one or more times often succeeds..

Duration: -1 days, -12 hours and -39 minutes

Affected Components:

Jul 27, 17:30:00 GMT+0
Resolved - All impacted services have now fully recovered..

Jul 27, 15:30:00 GMT+0
Investigating - We are investigating the issue for the listed services..

Duration: 21 hours and 37 minutes

Affected Components: ,

Jul 25, 11:57:02 GMT+0
Resolved - All impacted services have now fully recovered..

Jul 25, 11:46:39 GMT+0
Monitoring - We have applied the mitigation and are monitoring the recovery..

Jul 25, 11:35:24 GMT+0
Identified - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation..

Duration: 4 days, 14 hours and 47 minutes

Affected Components: ,

Jul 25, 11:08:36 GMT+0
Resolved - All impacted services have now fully recovered..

Jul 25, 10:02:52 GMT+0
Monitoring - We have applied the mitigation and are monitoring the recovery..

Jul 25, 09:17:49 GMT+0
Investigating - We are investigating the issue for the listed services..

Duration: 1 hour and 45 minutes

Affected Components:

May 26, 11:30:07 GMT+0
Completed - The scheduled maintenance has been completed..

May 26, 09:45:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

May 26, 07:44:49 GMT+0
Planned - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..

Duration: 1 hour and 45 minutes

Affected Components:

May 26, 11:30:07 GMT+0
Completed - The scheduled maintenance has been completed..

May 26, 09:45:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

May 26, 07:44:26 GMT+0
Planned - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..

Duration: 5 hours

Affected Components:

May 25, 17:00:07 GMT+0
Completed - The scheduled maintenance has been completed..

May 25, 12:00:19 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

May 25, 01:15:06 GMT+0
Planned - Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support..

Duration: 1 hour

Affected Components:

May 22, 12:45:07 GMT+0
Completed - The scheduled maintenance has been completed..

May 22, 11:45:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

May 22, 10:42:13 GMT+0
Planned - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..

Duration: 2 hours

Affected Components:

May 15, 10:15:07 GMT+0
Completed - The scheduled maintenance has been completed..

May 15, 08:15:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

May 15, 08:11:16 GMT+0
Planned - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..

Duration: 3 hours

Affected Components:

May 13, 14:30:07 GMT+0
Completed - The scheduled maintenance has been completed..

May 13, 11:30:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

May 13, 11:25:27 GMT+0
Planned - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..

Duration: 5 hours

Affected Components:

May 11, 18:00:07 GMT+0
Completed - The scheduled maintenance has been completed..

May 11, 13:01:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

May 11, 11:52:11 GMT+0
Planned - Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support..

Duration: 2 hours

Affected Components:

May 11, 13:00:07 GMT+0
Completed - The scheduled maintenance has been completed..

May 11, 11:00:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

May 11, 10:29:51 GMT+0
Planned - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..

Duration: 1 hour and 6 minutes

Affected Components:

May 7, 18:46:07 GMT+0
Completed - The scheduled maintenance has been completed..

May 7, 17:40:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

May 7, 17:38:49 GMT+0
Planned - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..

Duration: 1 hour and 15 minutes

Affected Components:

Apr 30, 14:30:07 GMT+0
Completed - The scheduled maintenance has been completed..

Apr 30, 13:15:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Apr 30, 12:55:27 GMT+0
Planned - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..

Duration: 5 hours

Affected Components:

Apr 29, 23:00:08 GMT+0
Completed - The scheduled maintenance has been completed..

Apr 29, 18:00:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Apr 29, 10:49:46 GMT+0
Planned - Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support..

Duration: 1 hour and 30 minutes

Affected Components:

Apr 28, 09:31:07 GMT+0
Completed - The scheduled maintenance has been completed..

Apr 28, 08:01:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Apr 28, 07:14:42 GMT+0
Planned - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..

Duration: 5 hours

Affected Components: , ,

Apr 27, 17:00:07 GMT+0
Completed - The scheduled maintenance has been completed..

Apr 27, 12:00:08 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Apr 24, 13:43:34 GMT+0
Planned - Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support..

Duration: 2 hours

Affected Components:

Apr 22, 13:00:07 GMT+0
Completed - The scheduled maintenance has been completed..

Apr 22, 11:00:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Apr 22, 10:43:43 GMT+0
Planned - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..

Duration: 6 hours

Affected Components:

Apr 21, 17:00:07 GMT+0
Completed - The scheduled maintenance has been completed..

Apr 21, 11:00:08 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Apr 20, 12:44:15 GMT+0
Planned - Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support..