Upfirst - Notice history

All systems operational

Web App - Operational

99.98% uptime
Sep 2026
Oct 2026
Nov 2026

Real-Time Call Processor - Operational

100.0% uptime
Sep 2026
Oct 2026
Nov 2026

Post-Call Processor - Operational

100.0% uptime
Sep 2026
Oct 2026
Nov 2026

OpenAI → Realtime API - Operational

OpenAI → Chat Completions API - Operational

Telnyx → Voice API - Operational

Telnyx → Outbound Messaging API - Operational

Telnyx → Number Searching API - Operational

Telnyx → Number Ordering API - Operational

ElevenLabs → Text to Speech API - Operational

Deepgram → Text to Speech API - Operational

Notice history

View current status

Nov 2026

Elevated Errors On API
ResolvedDegraded performance42 minutes
  • ResolvedUTC

    All affected services are operating normally again. We’re sorry for the disruption, and we appreciate your patience.

  • IdentifiedUTC

    We have identified that users are experiencing elevated errors for the impacted services.

    We are working on implementing a mitigation.

Oct 2026

Elevated errors from authentication services at one datacenter
ResolvedDegraded performance54 minutes
  • ResolvedUTC

    Between 15:17 and 15:45 UTC on October 29, an issue with authentication services at one of our US datacenters caused some API requests and Voice Agent sessions to fail with 5xx errors, and some transcription callbacks sent from that datacenter to carry an invalid Dg-Token header. A fix was deployed at 15:45 UTC and error rates returned to normal. This incident is resolved. All systems are operational.

  • InvestigatingUTC

    We are investigating elevated errors with authentication services at one of our US datacenters. Some API requests and Voice Agent sessions routed there may fail with 5xx errors, and some transcription callbacks sent from that datacenter may carry an invalid Dg-Token header.

6.1 Sol Degraded Model Performance
ResolvedDegraded performance1 hour 17 minutes
  • ResolvedUTC

    All affected services are operating normally again. We’re sorry for the disruption, and we appreciate your patience.

  • MonitoringUTC

    We’ve applied a mitigation and are monitoring the affected services to confirm recovery.

  • InvestigatingUTC

    We’re investigating a potential issue for the listed services and checking how it affects users. We’ll share an update when we know more.

Elevated 5xx Errors
ResolvedPartial outage18 hours 59 minutes
  • ResolvedUTC

    Between 16:00 and 17:09 UTC on October 22, some API requests returned 5xx errors because of an issue with authentication services at one of our datacenters. This incident is resolved. All systems are operational.

  • MonitoringUTC

    We have identified the issue & are monitoring the solution.

  • UpdateUTC

    We are continuing to investigate this issue.

  • InvestigatingUTC

    We are currently investigating elevated 5xx errors with authentication services at one of our datacenters.

Elevated Batch STT Errors
ResolvedDegraded performance2 hours 29 minutes
  • ResolvedUTC

    The incident has been resolved.

  • InvestigatingUTC

    Increased 504 errors from batch STT requests

Elevated error rates for {{modelName}} API requests
ResolvedDegraded performance1 hour 9 minutes
  • ResolvedUTC

    All impacted services have now fully recovered.

  • MonitoringUTC

    We have applied the mitigation and are monitoring the recovery.

  • IdentifiedUTC

    We have identified that users are experiencing elevated errors for the impacted services.

    We are working on implementing a mitigation.

Sep 2026

Elevated API errors
ResolvedDegraded performance9 minutes
  • ResolvedUTC

    Between 19:29 and 19:39 UTC, some API requests failed with HTTP 500 errors or timed out. This happened in two short bursts of about 1-2 minutes each, during a planned update to our authentication service. Services have recovered automatically and this issue is resolved.

  • InvestigatingUTC

    We are investigating elevated error rates on API requests to US endpoints. Some requests and connections are failing with HTTP 500 errors or timing out.

Elevated latency for some API requests
ResolvedDegraded performance3 hours 30 minutes
  • ResolvedUTC

    All impacted services have now fully recovered.

  • MonitoringUTC

    We have applied the mitigation and are monitoring the recovery.

  • UpdateUTC

    We have implemented an initial mitigation and are seeing improvements in API latency. We are continuing to investigate the scope of the issue and apply additional mitigations as needed. Some requests to the Responses and Chat Completions APIs may still experience elevated latency or timeouts.

  • UpdateUTC

    We have identified that users are experiencing elevated latency for the impacted services.

    We are working on implementing a mitigation.

  • IdentifiedUTC

    We have identified that users are experiencing elevated latency for the impacted services.

    We are working on implementing a mitigation.

Elevated errors across ChatGPT, Codex, and the API including the Agents API
ResolvedDegraded performance5 hours 21 minutes
  • UpdateUTC

    All impacted services have now fully recovered.

  • ResolvedUTC

    The issue causing elevated errors across ChatGPT, Codex, and the API has been resolved, and all affected services have recovered.

    Thank you for your patience while we worked to restore service.

    The detailed Root Cause Analysis (RCA) will be published in the next 5 business days.

  • UpdateUTC

    We have applied the mitigation and are monitoring the recovery.

  • UpdateUTC

    We have applied the mitigation and are monitoring the recovery.

  • UpdateUTC

    We have applied the mitigation and are monitoring the recovery.

  • MonitoringUTC

    We have applied the mitigation and are monitoring the recovery.

  • UpdateUTC

    We’re still investigating elevated errors affecting ChatGPT, Codex, and the API including the Agents API.

    Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more.

  • UpdateUTC

    We’re investigating elevated errors affecting ChatGPT, Codex, and the API including the Agents API.

    Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more.

  • InvestigatingUTC

    We’re investigating elevated errors affecting ChatGPT, Codex, and the API. Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more.

Elevated Flux TTS 1011 Error Rate
ResolvedDegraded performance3 hours 59 minutes
  • ResolvedUTC

    This issue has been resolved.

  • InvestigatingUTC

    We are investigating elevated Flux TTS 1011 NET-1000 error rate in Deepgram global endpoint (api.deepgram.com). Regional endpoints (EU, India, Australia) are unaffected.

Aura-2 TTS Elevated Error Rates for English Voices
ResolvedPartial outage39 minutes
  • ResolvedUTC

    The issue has been resolved.

  • InvestigatingUTC

    We are investigating elevated 503 Service Unavailable errors affecting some Aura-2 TTS requests for English voices. We are working to identify the cause and restore full service availability.

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