Upfirst - Elevated errors from authentication services at one datacenter – Incident details

All systems operational

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Elevated errors from authentication services at one datacenter

ResolvedDegraded performance54 minutes

Affected

Deepgram → Text to Speech API

Degraded performance from 3:17 PM to 4:12 PM

  • ResolvedUTC

    Between 15:17 and 15:45 UTC on October 29, an issue with authentication services at one of our US datacenters caused some API requests and Voice Agent sessions to fail with 5xx errors, and some transcription callbacks sent from that datacenter to carry an invalid Dg-Token header. A fix was deployed at 15:45 UTC and error rates returned to normal. This incident is resolved. All systems are operational.

  • InvestigatingUTC

    We are investigating elevated errors with authentication services at one of our US datacenters. Some API requests and Voice Agent sessions routed there may fail with 5xx errors, and some transcription callbacks sent from that datacenter may carry an invalid Dg-Token header.