Upfirst - Outbound networking issues affecting STT PreRecorded API requests with callbacks, TTS Batch (HTTP) requests with callbacks, and Voice Agent API BYO 3rd party providers (LLM and TTS) – Détails de l'incident

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Outbound networking issues affecting STT PreRecorded API requests with callbacks, TTS Batch (HTTP) requests with callbacks, and Voice Agent API BYO 3rd party providers (LLM and TTS)

Résolu
Opérationnel
Signalé le il y a 4 moisA duré 3 jours

Concernés

Deepgram → Text to Speech API

Performances dégradées depuis 5:27 PM à 6:15 PM, Opérationnel depuis 6:15 PM à 7:47 PM

Mises à jour
  • Résolu
    UTC
    Résolu

    This incident has been resolved.

  • Surveillé
    UTC
    Surveillé

    A network infrastructure fix was implemented at 18:15 UTC and the behavior was immediately resolved. We are continuing to monitor carefully.

  • Identifié
    UTC
    Identifié

    A networking incident was identified which resulted in failed callbacks on STT PreRecorded API requests and TTS Batch requests. The issue also affected Voice Agent API sessions with LLM and TTS providers. We have identified a fix and are monitoring traffic. The source of the issue is being investigated.