Upfirst - Outbound networking issues affecting STT PreRecorded API requests with callbacks, TTS Batch (HTTP) requests with callbacks, and Voice Agent API BYO 3rd party providers (LLM and TTS) – Detalles del incidente

Sistemas funcionando con normalidad

Outbound networking issues affecting STT PreRecorded API requests with callbacks, TTS Batch (HTTP) requests with callbacks, and Voice Agent API BYO 3rd party providers (LLM and TTS)

Resuelto
En funcionamiento
Iniciado el hace 4 mesesDuró 3 días

Afectado

Deepgram → Text to Speech API

Rendimiento degradado de 5:27 PM a 6:15 PM, En funcionamiento de 6:15 PM a 7:47 PM

Actualizaciones
  • Resuelto
    UTC
    Resuelto

    This incident has been resolved.

  • Supervisando
    UTC
    Supervisando

    A network infrastructure fix was implemented at 18:15 UTC and the behavior was immediately resolved. We are continuing to monitor carefully.

  • Identificado
    UTC
    Identificado

    A networking incident was identified which resulted in failed callbacks on STT PreRecorded API requests and TTS Batch requests. The issue also affected Voice Agent API sessions with LLM and TTS providers. We have identified a fix and are monitoring traffic. The source of the issue is being investigated.