Upfirst - Elevated 401 errors for API endpoints – Incident details

All impacted services have now fully recovered.

We have applied the mitigation and are monitoring the recovery.

We've identified that intermittent 401 errors on some API endpoints are being caused by timeouts. We have applied mitigations that reduced impact in parts of the system and are continuing to deploy additional fixes and monitor recovery until error rates return to expected levels.

We've identified that intermittent 401 errors on some API endpoints are being caused by timeouts. We have applied mitigations that reduced impact in parts of the system and are continuing to deploy additional fixes and monitor recovery until error rates return to expected levels.

We've identified that intermittent 401 errors on some API endpoints are being caused by timeouts. We have applied mitigations that reduced impact in parts of the system and are continuing to deploy additional fixes and monitor recovery until error rates return to expected levels.

We have identified that users are experiencing elevated errors for the impacted services.

We are working on implementing a mitigation.

We have applied the mitigation and are monitoring the recovery.

We are investigating the issue for the listed services.

We have applied the mitigation and are monitoring the recovery.