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  <title>Upfirst Status - Incident history</title>
  <updated>2026-09-11T09:08:15.860+00:00</updated>
  <author>
    <name>Upfirst</name>
  </author>
  
<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmtwqots50pnr0rl94a2gyax4</id>
  <published>2026-09-11T09:08:15.860+00:00</published>
  <updated>2026-09-11T09:08:15.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmtwqots50pnr0rl94a2gyax4"/>
  <title>Elevated errors for GPT-5.6 Sol on the API</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 5 days, 13 hours and 28 minutes</p>
    <p><strong>Affected Components:</strong> OpenAI → Chat Completions API</p>
    <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>09:08:15</var> GMT+0</small><br /><strong>Identified</strong> -
  We have identified that users are experiencing elevated errors for the impacted services.

We are working on implementing a mitigation..</p>
<p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>10:09:47</var> GMT+0</small><br /><strong>Monitoring</strong> -
  We have brought additional capacity online and are seeing improvements for some GPT-5.6 Sol API traffic.
We continue to mitigate elevated errors affecting Chat Completions and Responses and are monitoring recovery.</p>
<p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>11:21:43</var> GMT+0</small><br /><strong>Resolved</strong> -
  All impacted services have now fully recovered..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmtkluy1s03yf07o80igud8ti</id>
  <published>2026-09-02T21:25:23.650+00:00</published>
  <updated>2026-09-02T21:25:23.650+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmtkluy1s03yf07o80igud8ti"/>
  <title>Web App is back up</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    
    <p><strong>Affected Components:</strong> Web App</p>
    <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>21:25:23</var> GMT+0</small><br /><strong>Investigating</strong> -
  Web App is down at the moment. This incident was automatically created by Instatus monitoring..</p>
<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>21:42:48</var> GMT+0</small><br /><strong>Investigating</strong> -
  Our engineering team is continuing to investigate. Calls are still being answered and we&#039;re working on getting the portal back up ASAP. Thank you for your patience..</p>
<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>21:51:44</var> GMT+0</small><br /><strong>Resolved</strong> -
  Web App is back up. This incident was automatically resolved by Instatus monitoring..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmtacyx0kiwje0kmgwxtpczk6</id>
  <published>2026-08-26T17:16:06.067+00:00</published>
  <updated>2026-08-26T23:13:50.608+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmtacyx0kiwje0kmgwxtpczk6"/>
  <title>Elevated latency on Text-to-Speech and Speech-to-Text Requests</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 14 days, 21 hours and 44 minutes</p>
    <p><strong>Affected Components:</strong> ElevenLabs → Text to Speech API</p>
    <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>23:13:50</var> GMT+0</small><br /><strong>Resolved</strong> -
  The issue has been resolved. A root cause analysis will be shared shortly..</p>
<p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>17:53:26</var> GMT+0</small><br /><strong>Monitoring</strong> -
  Latency has returned to baseline levels..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmsxydcd702nb0kjwyszae9wi</id>
  <published>2026-08-17T23:30:58.726+00:00</published>
  <updated>2026-08-17T23:30:58.726+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmsxydcd702nb0kjwyszae9wi"/>
  <title>Calls are slower to process than usual</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    
    <p><strong>Affected Components:</strong> Post-Call Processor</p>
    <p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>23:30:58</var> GMT+0</small><br /><strong>Resolved</strong> -
  Due to issues with Amazon Web Services, calls may be stuck processing longer than usual..</p>
<p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>00:22:58</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmt0ri2290ut70rmgw1g3vixw</id>
  <published>2026-08-03T09:34:45.276+00:00</published>
  <updated>2026-08-03T09:34:45.276+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmt0ri2290ut70rmgw1g3vixw"/>
  <title>Elevated error rates on TTS, STT APIs</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 hour and 53 minutes</p>
    <p><strong>Affected Components:</strong> ElevenLabs → Text to Speech API</p>
    <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>09:34:45</var> GMT+0</small><br /><strong>Identified</strong> -
  Between 06:39 and 07:13 UTC on August 3, a network issue at our upstream cloud provider caused elevated error rates and intermittent connection timeouts on Text-to-Speech and Speech-to-Text requests. At peak, approximately 2% of Speech-to-Text and 1% of Text-to-Speech requests were affected; retried requests generally succeeded. The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline..</p>
<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>09:36:38</var> GMT+0</small><br /><strong>Resolved</strong> -
  The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmt0ri2lv0uyp0rmg7s0smhlu</id>
  <published>2026-07-29T00:55:27.831+00:00</published>
  <updated>2026-07-29T00:55:27.831+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmt0ri2lv0uyp0rmg7s0smhlu"/>
  <title>Elevated error rates with the invalid_prompt error code</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 3 days, 12 hours and 51 minutes</p>
    <p><strong>Affected Components:</strong> OpenAI → Chat Completions API</p>
    <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>00:55:27</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are investigating the issue for the listed services..</p>
<p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>01:39:33</var> GMT+0</small><br /><strong>Monitoring</strong> -
  We have applied the mitigation and are monitoring the recovery..</p>
<p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>02:20:19</var> GMT+0</small><br /><strong>Resolved</strong> -
  All impacted services have now fully recovered..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmt0um0vj40ai0rmgbi7xtqn1</id>
  <published>2026-07-28T14:00:48.000+00:00</published>
  <updated>2026-07-28T15:57:17.989+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmt0um0vj40ai0rmgbi7xtqn1"/>
  <title>[Deepgram API] Elevated Batch Error Rates: 400 error code responses</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 26 days, 19 hours and 47 minutes</p>
    <p><strong>Affected Components:</strong> Deepgram → Text to Speech API</p>
    <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>15:57:17</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are continuing to investigate this issue..</p>
<p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>14:00:48</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are currently investigating an issue where some batch requests are returning 400 errors due to remote content download errors. Retrying the request one or more times often succeeds..</p>
<p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>15:57:50</var> GMT+0</small><br /><strong>Monitoring</strong> -
  A fix has been implemented and we are monitoring the results..</p>
<p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>15:58:34</var> GMT+0</small><br /><strong>Monitoring</strong> -
  We are continuing to monitor for any further issues..</p>
<p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>16:03:10</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are continuing to investigate an issue. STT batch requests may have returned 5xx errors, and some STT websockets may have experienced high latency, starting at 16:03 UTC..</p>
<p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>16:34:10</var> GMT+0</small><br /><strong>Monitoring</strong> -
  A fix has been implemented and traffic has returned to normal. We are monitoring the results..</p>
<p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>13:08:35</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmt0ri3dt0v1g0rmgvvc4ysfs</id>
  <published>2026-07-27T18:06:39.536+00:00</published>
  <updated>2026-07-27T17:30:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmt0ri3dt0v1g0rmgvvc4ysfs"/>
  <title>We’re seeing elevated latency, timeouts, and interrupted streaming across gpt 5.1 mini model and gpt 4.1 mini</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 day, 12 hours and 39 minutes</p>
    <p><strong>Affected Components:</strong> OpenAI → Chat Completions API</p>
    <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  All impacted services have now fully recovered..</p>
<p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are investigating the issue for the listed services..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmt0ri3jg0v270rmgp6i4cl3j</id>
  <published>2026-07-25T11:35:24.966+00:00</published>
  <updated>2026-07-25T11:57:02.014+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmt0ri3jg0v270rmgp6i4cl3j"/>
  <title>Elevated error rates</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 21 hours and 37 minutes</p>
    <p><strong>Affected Components:</strong> OpenAI → Chat Completions API, OpenAI → Realtime API</p>
    <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>11:57:02</var> GMT+0</small><br /><strong>Resolved</strong> -
  All impacted services have now fully recovered..</p>
<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>11:35:24</var> GMT+0</small><br /><strong>Identified</strong> -
  We have identified that users are experiencing elevated errors for the impacted services.

We are working on implementing a mitigation..</p>
<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>11:46:39</var> GMT+0</small><br /><strong>Monitoring</strong> -
  We have applied the mitigation and are monitoring the recovery..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmt0ri3dr0v1e0rmgoq61uqz1</id>
  <published>2026-07-25T09:17:49.024+00:00</published>
  <updated>2026-07-25T11:08:36.611+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmt0ri3dr0v1e0rmgoq61uqz1"/>
  <title>Elevated error rates</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 4 days, 14 hours and 47 minutes</p>
    <p><strong>Affected Components:</strong> OpenAI → Chat Completions API, OpenAI → Realtime API</p>
    <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>11:08:36</var> GMT+0</small><br /><strong>Resolved</strong> -
  All impacted services have now fully recovered..</p>
<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>09:17:49</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are investigating the issue for the listed services..</p>
<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>10:02:52</var> GMT+0</small><br /><strong>Monitoring</strong> -
  We have applied the mitigation and are monitoring the recovery..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmt0ri3dt0v1f0rmg1g35ko74</id>
  <published>2026-07-23T15:36:02.973+00:00</published>
  <updated>2026-07-23T17:58:26.945+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmt0ri3dt0v1f0rmg1g35ko74"/>
  <title>Elevated Error Rates</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 10 days, 21 hours and 19 minutes</p>
    <p><strong>Affected Components:</strong> OpenAI → Chat Completions API, OpenAI → Realtime API</p>
    <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>17:58:26</var> GMT+0</small><br /><strong>Identified</strong> -
  We are continuing to work on implementing a mitigation..</p>
<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>20:22:48</var> GMT+0</small><br /><strong>Monitoring</strong> -
  We have applied the mitigation and are monitoring the recovery..</p>
<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>15:36:02</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are investigating the issue for the listed services..</p>
<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>15:56:57</var> GMT+0</small><br /><strong>Identified</strong> -
  We have identified that users are experiencing elevated errors for the impacted services.

We are working on implementing a mitigation..</p>
<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>16:08:37</var> GMT+0</small><br /><strong>Identified</strong> -
  We have identified that users are experiencing elevated errors for the impacted services.

We are working on implementing a mitigation..</p>
<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>16:48:54</var> GMT+0</small><br /><strong>Identified</strong> -
  We have identified that users are experiencing elevated errors for the impacted services.

We are working on implementing a mitigation with the downstream infrastructure provider..</p>
<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>17:36:32</var> GMT+0</small><br /><strong>Identified</strong> -
  We are continuing to work on implementing a mitigation..</p>
<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>18:50:34</var> GMT+0</small><br /><strong>Monitoring</strong> -
  We have applied the mitigation and are monitoring the recovery..</p>
<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>19:37:21</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are investigating the issue for the listed services..</p>
<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>09:56:47</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are investigating the issue for the listed services..</p>
<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>10:06:05</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are investigating the issue for the listed services..</p>
<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>11:34:20</var> GMT+0</small><br /><strong>Monitoring</strong> -
  We have applied the mitigation and are monitoring the recovery..</p>
<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>19:33:22</var> GMT+0</small><br /><strong>Resolved</strong> -
  All impacted services have now fully recovered..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmt0ri22c0ut90rmgcupzaoeq</id>
  <published>2026-07-08T17:04:00.000+00:00</published>
  <updated>2026-07-08T17:04:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmt0ri22c0ut90rmgcupzaoeq"/>
  <title>Increased Error Rate in US Region</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    
    <p><strong>Affected Components:</strong> ElevenLabs → Text to Speech API</p>
    <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>17:04:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  We experienced an increased error rate across multiple services between 17:04 UTC to 17:13 UTC on July 8th in the US region. We are investigating why this happened to prevent recurrence..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmqudmohb042b2iny8jof7r6z</id>
  <published>2026-06-25T15:20:00.000+00:00</published>
  <updated>2026-06-25T16:41:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmqudmohb042b2iny8jof7r6z"/>
  <title>Google SSO auth doesn&#039;t work</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 day, 1 hour and 21 minutes</p>
    <p><strong>Affected Components:</strong> Web App</p>
    <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>16:41:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>
<p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>15:20:00</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are currently investigating this incident..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmt0ri51g0ve30rmguyr200qs</id>
  <published>2026-06-24T05:59:33.348+00:00</published>
  <updated>2026-06-24T05:59:33.348+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmt0ri51g0ve30rmguyr200qs"/>
  <title>gpt-4o-mini high error rate</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 7 hours and 59 minutes</p>
    <p><strong>Affected Components:</strong> OpenAI → Chat Completions API, OpenAI → Realtime API</p>
    <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>05:59:33</var> GMT+0</small><br /><strong>Monitoring</strong> -
  We have applied the mitigation and are monitoring the recovery..</p>
<p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>06:07:32</var> GMT+0</small><br /><strong>Resolved</strong> -
  All impacted services have now fully recovered..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmqtin9xr00a02ipbyyfc403q</id>
  <published>2026-06-23T13:28:00.000+00:00</published>
  <updated>2026-06-23T13:28:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmqtin9xr00a02ipbyyfc403q"/>
  <title>The call list is not loading</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 1 day, 23 hours and 50 minutes</p>
    <p><strong>Affected Components:</strong> Web App</p>
    <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>13:28:00</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are currently investigating this incident..</p>
<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>15:18:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved..</p>
<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  We are continuing to work on a fix for this incident..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmt0ri5y50vlg0rmgbdu62ekk</id>
  <published>2026-06-11T22:22:14.786+00:00</published>
  <updated>2026-06-11T23:25:36.146+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmt0ri5y50vlg0rmgbdu62ekk"/>
  <title>Elevated 431 Errors</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 6 days, 1 hour and 42 minutes</p>
    <p><strong>Affected Components:</strong> OpenAI → Chat Completions API, OpenAI → Realtime API</p>
    <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>23:25:36</var> GMT+0</small><br /><strong>Monitoring</strong> -
  We have applied the mitigation and are monitoring the recovery..</p>
<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>22:22:14</var> GMT+0</small><br /><strong>Identified</strong> -
  We have identified that some users are experiencing elevated 431 errors for the impacted services.

We are working on implementing a mitigation..</p>
<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>22:59:24</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are continuing to investigate the issue regarding elevated 431 errors and are working on the mitigation..</p>
<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>00:47:57</var> GMT+0</small><br /><strong>Resolved</strong> -
  All impacted services have now fully recovered..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmt0ri30c0v0d0rmg3dw4nayh</id>
  <published>2026-06-04T20:28:00.092+00:00</published>
  <updated>2026-06-04T20:28:00.092+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmt0ri30c0v0d0rmg3dw4nayh"/>
  <title>OpenAI Image and Video Model Failures</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    
    <p><strong>Affected Components:</strong> ElevenLabs → Text to Speech API</p>
    <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>20:28:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  Starting Thursday, June 4th at approximately 19:12 UTC, we experienced an issue with OpenAI image and video models (GPT Image and Sora) due to a provider-side issue. Requests that used any of these models would fail. This also impacted Flows and Templates. This was fully resolved at 19:52 UTC on the same day..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmt0ri3070v0c0rmgh4rzg9as</id>
  <published>2026-05-28T11:53:00.000+00:00</published>
  <updated>2026-05-28T12:10:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmt0ri3070v0c0rmgh4rzg9as"/>
  <title>Small number of Eleven V3 TTS generations returning 429s on the Global Residency Server</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 17 hours</p>
    <p><strong>Affected Components:</strong> ElevenLabs → Text to Speech API</p>
    <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>12:10:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  The incident was resolved..</p>
<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>11:53:00</var> GMT+0</small><br /><strong>Identified</strong> -
  We recently identified an issue where a smaller number of Eleven V3 TTS generations were returning 429s on the global residency server. This affected users on lower priority tiers. The service has since been fully restored and is operating normally..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmt0ri7910vp20rmgldp4j4uj</id>
  <published>2026-05-28T05:27:00.000+00:00</published>
  <updated>2026-05-28T05:27:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmt0ri7910vp20rmgldp4j4uj"/>
  <title>Subscription checkout failing</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    
    <p><strong>Affected Components:</strong> OpenAI → Chat Completions API, OpenAI → Realtime API</p>
    <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>05:27:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  Resolved - Some users were unable to complete subscriptions on web and mobile. Affected users may have experienced the Subscribe button becoming unresponsive or encountered the error message submit_error_source:email during checkout..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmt0ri7cl0vp80rmg71v5fdp1</id>
  <published>2026-05-27T14:47:02.293+00:00</published>
  <updated>2026-05-27T14:47:02.293+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmt0ri7cl0vp80rmg71v5fdp1"/>
  <title>Elevated Latency and Errors on API</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 6 days, 1 hour and 53 minutes</p>
    <p><strong>Affected Components:</strong> OpenAI → Chat Completions API</p>
    <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>14:47:02</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are investigating the issue for the listed services..</p>
<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>15:21:59</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are investigating the issue for the listed services..</p>
<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>20:06:53</var> GMT+0</small><br /><strong>Resolved</strong> -
  All impacted services have now fully recovered..</p>
<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>17:12:55</var> GMT+0</small><br /><strong>Resolved</strong> -
  All impacted services have now fully recovered..</p>
<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>15:45:05</var> GMT+0</small><br /><strong>Identified</strong> -
  We are still implementing the mitigation..</p>
<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>15:59:22</var> GMT+0</small><br /><strong>Monitoring</strong> -
  We have applied the mitigation and are monitoring the recovery..</p>
<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>17:54:42</var> GMT+0</small><br /><strong>Monitoring</strong> -
  We have received additional reports of elevated latency and errors after our previous recovery update. Mitigation remains in place, and we are monitoring recovery while we validate the remaining impact..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Maintenance/cmt0ulbi23zdq0rmgp6kecy4x</id>
  <published>2026-05-26T09:45:00.000+00:00</published>
  <updated>2026-05-26T11:30:07.688+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/maintenance/cmt0ulbi23zdq0rmgp6kecy4x"/>
  <title>Scheduled maintenance for Programmable Voice - Voice API EU/US</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 1 hour and 45 minutes</p>
    <p><strong>Affected Components:</strong> Telnyx → Voice API</p>
    <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>11:30:07</var> GMT+0</small><br /><strong>Completed</strong> -
  The scheduled maintenance has been completed..</p>
<p><small>May <var data-var='date'> 26</var>, <var data-var='time'>09:45:07</var> GMT+0</small><br /><strong>Identified</strong> -
  Scheduled maintenance is currently in progress. We will provide updates as necessary..</p>
<p><small>May <var data-var='date'> 26</var>, <var data-var='time'>07:44:49</var> GMT+0</small><br /><strong>Scheduled</strong> -
  Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Maintenance/cmt0ulbgm3zdn0rmglmnv6l2m</id>
  <published>2026-05-26T09:45:00.000+00:00</published>
  <updated>2026-05-26T07:44:26.322+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/maintenance/cmt0ulbgm3zdn0rmglmnv6l2m"/>
  <title>Scheduled maintenance for Programmable Voice - Voice API EU/US</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 1 hour and 45 minutes</p>
    <p><strong>Affected Components:</strong> Telnyx → Voice API</p>
    <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>07:44:26</var> GMT+0</small><br /><strong>Scheduled</strong> -
  Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..</p>
<p><small>May <var data-var='date'> 26</var>, <var data-var='time'>09:45:07</var> GMT+0</small><br /><strong>Identified</strong> -
  Scheduled maintenance is currently in progress. We will provide updates as necessary..</p>
<p><small>May <var data-var='date'> 26</var>, <var data-var='time'>11:30:07</var> GMT+0</small><br /><strong>Completed</strong> -
  The scheduled maintenance has been completed..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Maintenance/cmt0ulbi23zdp0rmgla07icuy</id>
  <published>2026-05-25T12:00:00.000+00:00</published>
  <updated>2026-05-25T17:00:07.691+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/maintenance/cmt0ulbi23zdp0rmgla07icuy"/>
  <title>SIP Trunking and voice services update: all regions</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 5 hours</p>
    <p><strong>Affected Components:</strong> Telnyx → Voice API</p>
    <p><small>May <var data-var='date'> 25</var>, <var data-var='time'>17:00:07</var> GMT+0</small><br /><strong>Completed</strong> -
  The scheduled maintenance has been completed..</p>
<p><small>May <var data-var='date'> 25</var>, <var data-var='time'>01:15:06</var> GMT+0</small><br /><strong>Scheduled</strong> -
  Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support..</p>
<p><small>May <var data-var='date'> 25</var>, <var data-var='time'>12:00:19</var> GMT+0</small><br /><strong>Identified</strong> -
  Scheduled maintenance is currently in progress. We will provide updates as necessary..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmt0ri2ye0v0b0rmg7ovwh2zv</id>
  <published>2026-05-25T09:47:35.033+00:00</published>
  <updated>2026-05-25T09:02:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmt0ri2ye0v0b0rmg7ovwh2zv"/>
  <title>Intermittent 500 Errors in Text-to-Speech (TTS) Generation</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 12 hours and 35 minutes</p>
    <p><strong>Affected Components:</strong> ElevenLabs → Text to Speech API</p>
    <p><small>May <var data-var='date'> 25</var>, <var data-var='time'>09:02:00</var> GMT+0</small><br /><strong>Monitoring</strong> -
  We are currently investigating an issue affecting TTS, where some generations are failing with a 500 error..</p>
<p><small>May <var data-var='date'> 25</var>, <var data-var='time'>09:35:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  The issue affecting Text-to-Speech (TTS) generation, which was causing intermittent 500 errors, has been resolved. The service is now operating normally..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Incident/cmt0um1ck40df0rmgsi8y2czb</id>
  <published>2026-05-22T21:00:01.824+00:00</published>
  <updated>2026-05-22T21:00:01.871+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/incident/cmt0um1ck40df0rmgsi8y2czb"/>
  <title>Outbound networking issues affecting STT, TTS streaming and batch service</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    
    <p><strong>Affected Components:</strong> Deepgram → Text to Speech API</p>
    <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br /><strong>Resolved</strong> -
  Some API requests may have experienced elevated error rates for approximately 2-3 minutes starting at 16:43 UTC on May 22, 2026. The issue has been resolved now..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Maintenance/cmt0ulbgm3zdm0rmghstvr7ms</id>
  <published>2026-05-22T11:45:00.000+00:00</published>
  <updated>2026-05-22T12:45:07.167+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/maintenance/cmt0ulbgm3zdm0rmghstvr7ms"/>
  <title>Scheduled maintenance for Programmable Voice - Voice API EU/US</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 1 hour</p>
    <p><strong>Affected Components:</strong> Telnyx → Voice API</p>
    <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>12:45:07</var> GMT+0</small><br /><strong>Completed</strong> -
  The scheduled maintenance has been completed..</p>
<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>11:45:07</var> GMT+0</small><br /><strong>Identified</strong> -
  Scheduled maintenance is currently in progress. We will provide updates as necessary..</p>
<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>10:42:13</var> GMT+0</small><br /><strong>Scheduled</strong> -
  Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Maintenance/cmt0ulbyf3zfh0rmgra0taln8</id>
  <published>2026-05-15T08:15:00.000+00:00</published>
  <updated>2026-05-15T08:15:07.208+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/maintenance/cmt0ulbyf3zfh0rmgra0taln8"/>
  <title>Scheduled maintenance for Programmable Voice - Voice API EU/US</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 2 hours</p>
    <p><strong>Affected Components:</strong> Telnyx → Voice API</p>
    <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>08:15:07</var> GMT+0</small><br /><strong>Identified</strong> -
  Scheduled maintenance is currently in progress. We will provide updates as necessary..</p>
<p><small>May <var data-var='date'> 15</var>, <var data-var='time'>08:11:16</var> GMT+0</small><br /><strong>Scheduled</strong> -
  Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..</p>
<p><small>May <var data-var='date'> 15</var>, <var data-var='time'>10:15:07</var> GMT+0</small><br /><strong>Completed</strong> -
  The scheduled maintenance has been completed..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Maintenance/cmt0ulc2o3zfy0rmgqbdske3h</id>
  <published>2026-05-13T11:30:00.000+00:00</published>
  <updated>2026-05-13T14:30:07.263+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/maintenance/cmt0ulc2o3zfy0rmgqbdske3h"/>
  <title>Scheduled maintenance for Programmable Voice - Voice API EU/US</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 3 hours</p>
    <p><strong>Affected Components:</strong> Telnyx → Voice API</p>
    <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>14:30:07</var> GMT+0</small><br /><strong>Completed</strong> -
  The scheduled maintenance has been completed..</p>
<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>11:25:27</var> GMT+0</small><br /><strong>Scheduled</strong> -
  Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..</p>
<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>11:30:07</var> GMT+0</small><br /><strong>Identified</strong> -
  Scheduled maintenance is currently in progress. We will provide updates as necessary..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Maintenance/cmt0ulbwh3zff0rmg4w8zsz9t</id>
  <published>2026-05-11T13:00:00.000+00:00</published>
  <updated>2026-05-11T11:52:11.625+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/maintenance/cmt0ulbwh3zff0rmg4w8zsz9t"/>
  <title>Service Update: Sip Trunking and Voice API</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 5 hours</p>
    <p><strong>Affected Components:</strong> Telnyx → Voice API</p>
    <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>11:52:11</var> GMT+0</small><br /><strong>Scheduled</strong> -
  Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support..</p>
<p><small>May <var data-var='date'> 11</var>, <var data-var='time'>18:00:07</var> GMT+0</small><br /><strong>Completed</strong> -
  The scheduled maintenance has been completed..</p>
<p><small>May <var data-var='date'> 11</var>, <var data-var='time'>13:01:07</var> GMT+0</small><br /><strong>Identified</strong> -
  Scheduled maintenance is currently in progress. We will provide updates as necessary..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Maintenance/cmt0ulbyf3zfg0rmg7u7vp7r2</id>
  <published>2026-05-11T11:00:00.000+00:00</published>
  <updated>2026-05-11T13:00:07.363+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/maintenance/cmt0ulbyf3zfg0rmg7u7vp7r2"/>
  <title>Scheduled maintenance for Programmable Voice - Voice API EU/US</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 2 hours</p>
    <p><strong>Affected Components:</strong> Telnyx → Voice API</p>
    <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>13:00:07</var> GMT+0</small><br /><strong>Completed</strong> -
  The scheduled maintenance has been completed..</p>
<p><small>May <var data-var='date'> 11</var>, <var data-var='time'>11:00:07</var> GMT+0</small><br /><strong>Identified</strong> -
  Scheduled maintenance is currently in progress. We will provide updates as necessary..</p>
<p><small>May <var data-var='date'> 11</var>, <var data-var='time'>10:29:51</var> GMT+0</small><br /><strong>Scheduled</strong> -
  Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Maintenance/cmt0ulcia3zgz0rmgklqbs0d3</id>
  <published>2026-05-07T17:40:00.000+00:00</published>
  <updated>2026-05-07T17:38:49.460+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/maintenance/cmt0ulcia3zgz0rmgklqbs0d3"/>
  <title>Scheduled maintenance for Programmable Voice - Voice API EU/US</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 1 hour and 6 minutes</p>
    <p><strong>Affected Components:</strong> Telnyx → Voice API</p>
    <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>17:38:49</var> GMT+0</small><br /><strong>Scheduled</strong> -
  Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..</p>
<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>17:40:07</var> GMT+0</small><br /><strong>Identified</strong> -
  Scheduled maintenance is currently in progress. We will provide updates as necessary..</p>
<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>18:46:07</var> GMT+0</small><br /><strong>Completed</strong> -
  The scheduled maintenance has been completed..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Maintenance/cmt0ulczc3zj10rmg5ngbctie</id>
  <published>2026-04-30T13:15:00.000+00:00</published>
  <updated>2026-04-30T13:15:07.213+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/maintenance/cmt0ulczc3zj10rmg5ngbctie"/>
  <title>Scheduled maintenance for Programmable Voice - Voice API EU/US</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 1 hour and 15 minutes</p>
    <p><strong>Affected Components:</strong> Telnyx → Voice API</p>
    <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>13:15:07</var> GMT+0</small><br /><strong>Identified</strong> -
  Scheduled maintenance is currently in progress. We will provide updates as necessary..</p>
<p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>14:30:07</var> GMT+0</small><br /><strong>Completed</strong> -
  The scheduled maintenance has been completed..</p>
<p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>12:55:27</var> GMT+0</small><br /><strong>Scheduled</strong> -
  Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Maintenance/cmt0ulczg3zj30rmgkofuyajv</id>
  <published>2026-04-29T18:00:00.000+00:00</published>
  <updated>2026-04-29T18:00:07.944+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/maintenance/cmt0ulczg3zj30rmgkofuyajv"/>
  <title>SIP Trunking and voice services update: all regions</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 5 hours</p>
    <p><strong>Affected Components:</strong> Telnyx → Voice API</p>
    <p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>18:00:07</var> GMT+0</small><br /><strong>Identified</strong> -
  Scheduled maintenance is currently in progress. We will provide updates as necessary..</p>
<p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>23:00:08</var> GMT+0</small><br /><strong>Completed</strong> -
  The scheduled maintenance has been completed..</p>
<p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>10:49:46</var> GMT+0</small><br /><strong>Scheduled</strong> -
  Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Maintenance/cmt0ulczn3zj40rmgz75tqeyc</id>
  <published>2026-04-28T08:00:00.000+00:00</published>
  <updated>2026-04-28T08:01:07.180+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/maintenance/cmt0ulczn3zj40rmgz75tqeyc"/>
  <title>Scheduled maintenance for Programmable Voice - Voice API EU/US</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 1 hour and 30 minutes</p>
    <p><strong>Affected Components:</strong> Telnyx → Voice API</p>
    <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>08:01:07</var> GMT+0</small><br /><strong>Identified</strong> -
  Scheduled maintenance is currently in progress. We will provide updates as necessary..</p>
<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>07:14:42</var> GMT+0</small><br /><strong>Scheduled</strong> -
  Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..</p>
<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>09:31:07</var> GMT+0</small><br /><strong>Completed</strong> -
  The scheduled maintenance has been completed..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Maintenance/cmt0ulczf3zj20rmg1onyr4c2</id>
  <published>2026-04-27T12:00:00.000+00:00</published>
  <updated>2026-04-27T17:00:07.798+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/maintenance/cmt0ulczf3zj20rmg1onyr4c2"/>
  <title>SIP Trunking and voice services update: all regions</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 5 hours</p>
    <p><strong>Affected Components:</strong> Telnyx → Number Searching API, Telnyx → Number Ordering API, Telnyx → Voice API</p>
    <p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>17:00:07</var> GMT+0</small><br /><strong>Completed</strong> -
  The scheduled maintenance has been completed..</p>
<p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>12:00:08</var> GMT+0</small><br /><strong>Identified</strong> -
  Scheduled maintenance is currently in progress. We will provide updates as necessary..</p>
<p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>13:43:34</var> GMT+0</small><br /><strong>Scheduled</strong> -
  Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Maintenance/cmt0uldfs3zkd0rmgu3ss2wqz</id>
  <published>2026-04-22T11:00:00.000+00:00</published>
  <updated>2026-04-22T13:00:07.690+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/maintenance/cmt0uldfs3zkd0rmgu3ss2wqz"/>
  <title>Scheduled maintenance for Programmable Voice - TeXML, Voice API EU/US</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 2 hours</p>
    <p><strong>Affected Components:</strong> Telnyx → Voice API</p>
    <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>13:00:07</var> GMT+0</small><br /><strong>Completed</strong> -
  The scheduled maintenance has been completed..</p>
<p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>11:00:07</var> GMT+0</small><br /><strong>Identified</strong> -
  Scheduled maintenance is currently in progress. We will provide updates as necessary..</p>
<p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>10:43:43</var> GMT+0</small><br /><strong>Scheduled</strong> -
  Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:status.upfirst.ai,2005:Maintenance/cmt0uldfs3zkc0rmg4lx5arg4</id>
  <published>2026-04-21T11:00:00.000+00:00</published>
  <updated>2026-04-21T17:00:07.922+00:00</updated>
  <link rel="alternate" type="text/html" href="https://status.upfirst.ai/maintenance/cmt0uldfs3zkc0rmg4lx5arg4"/>
  <title>SIP Trunking and voice services update: all regions</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 6 hours</p>
    <p><strong>Affected Components:</strong> Telnyx → Voice API</p>
    <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>17:00:07</var> GMT+0</small><br /><strong>Completed</strong> -
  The scheduled maintenance has been completed..</p>
<p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>11:00:08</var> GMT+0</small><br /><strong>Identified</strong> -
  Scheduled maintenance is currently in progress. We will provide updates as necessary..</p>
<p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>12:44:15</var> GMT+0</small><br /><strong>Scheduled</strong> -
  Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support..</p>

        ]]>
  </content>
</entry>

</feed>