Upfirst Status - Incident history https://status.upfirst.ai Upfirst Fri, 11 Sep 2026 09:08:15 +0000 Elevated errors for GPT-5.6 Sol on the API Type: Incident Duration: 5 days, 13 hours and 28 minutes Affected Components: OpenAI → Chat Completions API Sep 11, 09:08:15 GMT+0 - Identified - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation. Sep 11, 10:09:47 GMT+0 - Monitoring - We have brought additional capacity online and are seeing improvements for some GPT-5.6 Sol API traffic. We continue to mitigate elevated errors affecting Chat Completions and Responses and are monitoring recovery Sep 11, 11:21:43 GMT+0 - Resolved - All impacted services have now fully recovered. Type: Incident

Duration: 5 days, 13 hours and 28 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>09:08:15</var> GMT+0</small><br><strong>Identified</strong> - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>10:09:47</var> GMT+0</small><br><strong>Monitoring</strong> - We have brought additional capacity online and are seeing improvements for some GPT-5.6 Sol API traffic. We continue to mitigate elevated errors affecting Chat Completions and Responses and are monitoring recovery.</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>11:21:43</var> GMT+0</small><br><strong>Resolved</strong> - All impacted services have now fully recovered..</p> ]]> Fri, 11 Sep 2026 09:08:15 +0000 https://status.upfirst.ai/incident/cmtwqots50pnr0rl94a2gyax4 https://status.upfirst.ai/incident/cmtwqots50pnr0rl94a2gyax4 Web App is back up Type: Incident Affected Components: Web App Sep 2, 21:25:23 GMT+0 - Investigating - Web App is down at the moment. This incident was automatically created by Instatus monitoring. Sep 2, 21:42:48 GMT+0 - Investigating - Our engineering team is continuing to investigate. Calls are still being answered and we're working on getting the portal back up ASAP. Thank you for your patience. Sep 2, 21:51:44 GMT+0 - Resolved - Web App is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>21:25:23</var> GMT+0</small><br><strong>Investigating</strong> - Web App is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>21:42:48</var> GMT+0</small><br><strong>Investigating</strong> - Our engineering team is continuing to investigate. Calls are still being answered and we're working on getting the portal back up ASAP. Thank you for your patience..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>21:51:44</var> GMT+0</small><br><strong>Resolved</strong> - Web App is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Wed, 2 Sep 2026 21:25:23 +0000 https://status.upfirst.ai/incident/cmtkluy1s03yf07o80igud8ti https://status.upfirst.ai/incident/cmtkluy1s03yf07o80igud8ti Elevated latency on Text-to-Speech and Speech-to-Text Requests Type: Incident Duration: 14 days, 21 hours and 44 minutes Affected Components: ElevenLabs → Text to Speech API Aug 26, 23:13:50 GMT+0 - Resolved - The issue has been resolved. A root cause analysis will be shared shortly. Aug 26, 17:53:26 GMT+0 - Monitoring - Latency has returned to baseline levels. Type: Incident

Duration: 14 days, 21 hours and 44 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>23:13:50</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved. A root cause analysis will be shared shortly..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>17:53:26</var> GMT+0</small><br><strong>Monitoring</strong> - Latency has returned to baseline levels..</p> ]]> Wed, 26 Aug 2026 17:16:06 +0000 https://status.upfirst.ai/incident/cmtacyx0kiwje0kmgwxtpczk6 https://status.upfirst.ai/incident/cmtacyx0kiwje0kmgwxtpczk6 Calls are slower to process than usual Type: Incident Affected Components: Post-Call Processor Aug 17, 23:30:58 GMT+0 - Resolved - Due to issues with Amazon Web Services, calls may be stuck processing longer than usual. Aug 18, 00:22:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>23:30:58</var> GMT+0</small><br><strong>Resolved</strong> - Due to issues with Amazon Web Services, calls may be stuck processing longer than usual..</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>00:22:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 17 Aug 2026 23:30:58 +0000 https://status.upfirst.ai/incident/cmsxydcd702nb0kjwyszae9wi https://status.upfirst.ai/incident/cmsxydcd702nb0kjwyszae9wi Elevated error rates on TTS, STT APIs Type: Incident Duration: 1 hour and 53 minutes Affected Components: ElevenLabs → Text to Speech API Aug 3, 09:34:45 GMT+0 - Identified - Between 06:39 and 07:13 UTC on August 3, a network issue at our upstream cloud provider caused elevated error rates and intermittent connection timeouts on Text-to-Speech and Speech-to-Text requests. At peak, approximately 2% of Speech-to-Text and 1% of Text-to-Speech requests were affected; retried requests generally succeeded. The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline. Aug 3, 09:36:38 GMT+0 - Resolved - The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline. Type: Incident

Duration: 1 hour and 53 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>09:34:45</var> GMT+0</small><br><strong>Identified</strong> - Between 06:39 and 07:13 UTC on August 3, a network issue at our upstream cloud provider caused elevated error rates and intermittent connection timeouts on Text-to-Speech and Speech-to-Text requests. At peak, approximately 2% of Speech-to-Text and 1% of Text-to-Speech requests were affected; retried requests generally succeeded. The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>09:36:38</var> GMT+0</small><br><strong>Resolved</strong> - The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline..</p> ]]> Mon, 3 Aug 2026 09:34:45 +0000 https://status.upfirst.ai/incident/cmt0ri2290ut70rmgw1g3vixw https://status.upfirst.ai/incident/cmt0ri2290ut70rmgw1g3vixw Elevated error rates with the invalid_prompt error code Type: Incident Duration: 3 days, 12 hours and 51 minutes Affected Components: OpenAI → Chat Completions API Jul 29, 00:55:27 GMT+0 - Investigating - We are investigating the issue for the listed services. Jul 29, 01:39:33 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Jul 29, 02:20:19 GMT+0 - Resolved - All impacted services have now fully recovered. Type: Incident

Duration: 3 days, 12 hours and 51 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>00:55:27</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating the issue for the listed services..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>01:39:33</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>02:20:19</var> GMT+0</small><br><strong>Resolved</strong> - All impacted services have now fully recovered..</p> ]]> Wed, 29 Jul 2026 00:55:27 +0000 https://status.upfirst.ai/incident/cmt0ri2lv0uyp0rmg7s0smhlu https://status.upfirst.ai/incident/cmt0ri2lv0uyp0rmg7s0smhlu [Deepgram API] Elevated Batch Error Rates: 400 error code responses Type: Incident Duration: 26 days, 19 hours and 47 minutes Affected Components: Deepgram → Text to Speech API Jul 28, 15:57:17 GMT+0 - Investigating - We are continuing to investigate this issue. Jul 28, 14:00:48 GMT+0 - Investigating - We are currently investigating an issue where some batch requests are returning 400 errors due to remote content download errors. Retrying the request one or more times often succeeds. Jul 28, 15:57:50 GMT+0 - Monitoring - A fix has been implemented and we are monitoring the results. Jul 28, 15:58:34 GMT+0 - Monitoring - We are continuing to monitor for any further issues. Jul 28, 16:03:10 GMT+0 - Investigating - We are continuing to investigate an issue. STT batch requests may have returned 5xx errors, and some STT websockets may have experienced high latency, starting at 16:03 UTC. Jul 28, 16:34:10 GMT+0 - Monitoring - A fix has been implemented and traffic has returned to normal. We are monitoring the results. Jul 29, 13:08:35 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 26 days, 19 hours and 47 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>15:57:17</var> GMT+0</small><br><strong>Investigating</strong> - We are continuing to investigate this issue..</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>14:00:48</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where some batch requests are returning 400 errors due to remote content download errors. Retrying the request one or more times often succeeds..</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>15:57:50</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results..</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>15:58:34</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to monitor for any further issues..</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>16:03:10</var> GMT+0</small><br><strong>Investigating</strong> - We are continuing to investigate an issue. STT batch requests may have returned 5xx errors, and some STT websockets may have experienced high latency, starting at 16:03 UTC..</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>16:34:10</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and traffic has returned to normal. We are monitoring the results..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>13:08:35</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 28 Jul 2026 14:00:48 +0000 https://status.upfirst.ai/incident/cmt0um0vj40ai0rmgbi7xtqn1 https://status.upfirst.ai/incident/cmt0um0vj40ai0rmgbi7xtqn1 We’re seeing elevated latency, timeouts, and interrupted streaming across gpt 5.1 mini model and gpt 4.1 mini Type: Incident Duration: 1 day, 12 hours and 39 minutes Affected Components: OpenAI → Chat Completions API Jul 27, 17:30:00 GMT+0 - Resolved - All impacted services have now fully recovered. Jul 27, 15:30:00 GMT+0 - Investigating - We are investigating the issue for the listed services. Type: Incident

Duration: 1 day, 12 hours and 39 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Resolved</strong> - All impacted services have now fully recovered..</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating the issue for the listed services..</p> ]]> Mon, 27 Jul 2026 18:06:39 +0000 https://status.upfirst.ai/incident/cmt0ri3dt0v1g0rmgvvc4ysfs https://status.upfirst.ai/incident/cmt0ri3dt0v1g0rmgvvc4ysfs Elevated error rates Type: Incident Duration: 21 hours and 37 minutes Affected Components: OpenAI → Chat Completions API, OpenAI → Realtime API Jul 25, 11:57:02 GMT+0 - Resolved - All impacted services have now fully recovered. Jul 25, 11:35:24 GMT+0 - Identified - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation. Jul 25, 11:46:39 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Type: Incident

Duration: 21 hours and 37 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>11:57:02</var> GMT+0</small><br><strong>Resolved</strong> - All impacted services have now fully recovered..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>11:35:24</var> GMT+0</small><br><strong>Identified</strong> - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>11:46:39</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> ]]> Sat, 25 Jul 2026 11:35:24 +0000 https://status.upfirst.ai/incident/cmt0ri3jg0v270rmgp6i4cl3j https://status.upfirst.ai/incident/cmt0ri3jg0v270rmgp6i4cl3j Elevated error rates Type: Incident Duration: 4 days, 14 hours and 47 minutes Affected Components: OpenAI → Chat Completions API, OpenAI → Realtime API Jul 25, 11:08:36 GMT+0 - Resolved - All impacted services have now fully recovered. Jul 25, 09:17:49 GMT+0 - Investigating - We are investigating the issue for the listed services. Jul 25, 10:02:52 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Type: Incident

Duration: 4 days, 14 hours and 47 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>11:08:36</var> GMT+0</small><br><strong>Resolved</strong> - All impacted services have now fully recovered..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>09:17:49</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating the issue for the listed services..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>10:02:52</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> ]]> Sat, 25 Jul 2026 09:17:49 +0000 https://status.upfirst.ai/incident/cmt0ri3dr0v1e0rmgoq61uqz1 https://status.upfirst.ai/incident/cmt0ri3dr0v1e0rmgoq61uqz1 Elevated Error Rates Type: Incident Duration: 10 days, 21 hours and 19 minutes Affected Components: OpenAI → Chat Completions API, OpenAI → Realtime API Jul 23, 17:58:26 GMT+0 - Identified - We are continuing to work on implementing a mitigation. Jul 23, 20:22:48 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Jul 23, 15:36:02 GMT+0 - Investigating - We are investigating the issue for the listed services. Jul 23, 15:56:57 GMT+0 - Identified - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation. Jul 23, 16:08:37 GMT+0 - Identified - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation. Jul 23, 16:48:54 GMT+0 - Identified - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation with the downstream infrastructure provider. Jul 23, 17:36:32 GMT+0 - Identified - We are continuing to work on implementing a mitigation. Jul 23, 18:50:34 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Jul 23, 19:37:21 GMT+0 - Investigating - We are investigating the issue for the listed services. Jul 24, 09:56:47 GMT+0 - Investigating - We are investigating the issue for the listed services. Jul 24, 10:06:05 GMT+0 - Investigating - We are investigating the issue for the listed services. Jul 24, 11:34:20 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Jul 24, 19:33:22 GMT+0 - Resolved - All impacted services have now fully recovered. Type: Incident

Duration: 10 days, 21 hours and 19 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>17:58:26</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on implementing a mitigation..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>20:22:48</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>15:36:02</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating the issue for the listed services..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>15:56:57</var> GMT+0</small><br><strong>Identified</strong> - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>16:08:37</var> GMT+0</small><br><strong>Identified</strong> - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>16:48:54</var> GMT+0</small><br><strong>Identified</strong> - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation with the downstream infrastructure provider..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>17:36:32</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on implementing a mitigation..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>18:50:34</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>19:37:21</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating the issue for the listed services..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>09:56:47</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating the issue for the listed services..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>10:06:05</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating the issue for the listed services..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>11:34:20</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>19:33:22</var> GMT+0</small><br><strong>Resolved</strong> - All impacted services have now fully recovered..</p> ]]> Thu, 23 Jul 2026 15:36:02 +0000 https://status.upfirst.ai/incident/cmt0ri3dt0v1f0rmg1g35ko74 https://status.upfirst.ai/incident/cmt0ri3dt0v1f0rmg1g35ko74 Increased Error Rate in US Region Type: Incident Affected Components: ElevenLabs → Text to Speech API Jul 8, 17:04:00 GMT+0 - Resolved - We experienced an increased error rate across multiple services between 17:04 UTC to 17:13 UTC on July 8th in the US region. We are investigating why this happened to prevent recurrence. Type: Incident

Affected Components:

<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>17:04:00</var> GMT+0</small><br><strong>Resolved</strong> - We experienced an increased error rate across multiple services between 17:04 UTC to 17:13 UTC on July 8th in the US region. We are investigating why this happened to prevent recurrence..</p> ]]> Wed, 8 Jul 2026 17:04:00 +0000 https://status.upfirst.ai/incident/cmt0ri22c0ut90rmgcupzaoeq https://status.upfirst.ai/incident/cmt0ri22c0ut90rmgcupzaoeq Google SSO auth doesn't work Type: Incident Duration: 1 day, 1 hour and 21 minutes Affected Components: Web App Jun 25, 16:41:00 GMT+0 - Resolved - This incident has been resolved. Jun 25, 15:20:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 day, 1 hour and 21 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>16:41:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>15:20:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Thu, 25 Jun 2026 15:20:00 +0000 https://status.upfirst.ai/incident/cmqudmohb042b2iny8jof7r6z https://status.upfirst.ai/incident/cmqudmohb042b2iny8jof7r6z gpt-4o-mini high error rate Type: Incident Duration: 7 hours and 59 minutes Affected Components: OpenAI → Chat Completions API, OpenAI → Realtime API Jun 24, 05:59:33 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Jun 24, 06:07:32 GMT+0 - Resolved - All impacted services have now fully recovered. Type: Incident

Duration: 7 hours and 59 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>05:59:33</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>06:07:32</var> GMT+0</small><br><strong>Resolved</strong> - All impacted services have now fully recovered..</p> ]]> Wed, 24 Jun 2026 05:59:33 +0000 https://status.upfirst.ai/incident/cmt0ri51g0ve30rmguyr200qs https://status.upfirst.ai/incident/cmt0ri51g0ve30rmguyr200qs The call list is not loading Type: Incident Duration: 1 day, 23 hours and 50 minutes Affected Components: Web App Jun 23, 13:28:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 23, 15:18:00 GMT+0 - Resolved - This incident has been resolved. Jun 23, 15:00:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 1 day, 23 hours and 50 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>13:28:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>15:18:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Tue, 23 Jun 2026 13:28:00 +0000 https://status.upfirst.ai/incident/cmqtin9xr00a02ipbyyfc403q https://status.upfirst.ai/incident/cmqtin9xr00a02ipbyyfc403q Elevated 431 Errors Type: Incident Duration: 6 days, 1 hour and 42 minutes Affected Components: OpenAI → Chat Completions API, OpenAI → Realtime API Jun 11, 23:25:36 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Jun 11, 22:22:14 GMT+0 - Identified - We have identified that some users are experiencing elevated 431 errors for the impacted services. We are working on implementing a mitigation. Jun 11, 22:59:24 GMT+0 - Investigating - We are continuing to investigate the issue regarding elevated 431 errors and are working on the mitigation. Jun 12, 00:47:57 GMT+0 - Resolved - All impacted services have now fully recovered. Type: Incident

Duration: 6 days, 1 hour and 42 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>23:25:36</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>22:22:14</var> GMT+0</small><br><strong>Identified</strong> - We have identified that some users are experiencing elevated 431 errors for the impacted services. We are working on implementing a mitigation..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>22:59:24</var> GMT+0</small><br><strong>Investigating</strong> - We are continuing to investigate the issue regarding elevated 431 errors and are working on the mitigation..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>00:47:57</var> GMT+0</small><br><strong>Resolved</strong> - All impacted services have now fully recovered..</p> ]]> Thu, 11 Jun 2026 22:22:14 +0000 https://status.upfirst.ai/incident/cmt0ri5y50vlg0rmgbdu62ekk https://status.upfirst.ai/incident/cmt0ri5y50vlg0rmgbdu62ekk OpenAI Image and Video Model Failures Type: Incident Affected Components: ElevenLabs → Text to Speech API Jun 4, 20:28:00 GMT+0 - Resolved - Starting Thursday, June 4th at approximately 19:12 UTC, we experienced an issue with OpenAI image and video models (GPT Image and Sora) due to a provider-side issue. Requests that used any of these models would fail. This also impacted Flows and Templates. This was fully resolved at 19:52 UTC on the same day. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>20:28:00</var> GMT+0</small><br><strong>Resolved</strong> - Starting Thursday, June 4th at approximately 19:12 UTC, we experienced an issue with OpenAI image and video models (GPT Image and Sora) due to a provider-side issue. Requests that used any of these models would fail. This also impacted Flows and Templates. This was fully resolved at 19:52 UTC on the same day..</p> ]]> Thu, 4 Jun 2026 20:28:00 +0000 https://status.upfirst.ai/incident/cmt0ri30c0v0d0rmg3dw4nayh https://status.upfirst.ai/incident/cmt0ri30c0v0d0rmg3dw4nayh Small number of Eleven V3 TTS generations returning 429s on the Global Residency Server Type: Incident Duration: 17 hours Affected Components: ElevenLabs → Text to Speech API May 28, 12:10:00 GMT+0 - Resolved - The incident was resolved. May 28, 11:53:00 GMT+0 - Identified - We recently identified an issue where a smaller number of Eleven V3 TTS generations were returning 429s on the global residency server. This affected users on lower priority tiers. The service has since been fully restored and is operating normally. Type: Incident

Duration: 17 hours

Affected Components:

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>12:10:00</var> GMT+0</small><br><strong>Resolved</strong> - The incident was resolved..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>11:53:00</var> GMT+0</small><br><strong>Identified</strong> - We recently identified an issue where a smaller number of Eleven V3 TTS generations were returning 429s on the global residency server. This affected users on lower priority tiers. The service has since been fully restored and is operating normally..</p> ]]> Thu, 28 May 2026 11:53:00 +0000 https://status.upfirst.ai/incident/cmt0ri3070v0c0rmgh4rzg9as https://status.upfirst.ai/incident/cmt0ri3070v0c0rmgh4rzg9as Subscription checkout failing Type: Incident Affected Components: OpenAI → Chat Completions API, OpenAI → Realtime API May 28, 05:27:00 GMT+0 - Resolved - Resolved - Some users were unable to complete subscriptions on web and mobile. Affected users may have experienced the Subscribe button becoming unresponsive or encountered the error message submit_error_source:email during checkout. Type: Incident

Affected Components: ,

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>05:27:00</var> GMT+0</small><br><strong>Resolved</strong> - Resolved - Some users were unable to complete subscriptions on web and mobile. Affected users may have experienced the Subscribe button becoming unresponsive or encountered the error message submit_error_source:email during checkout..</p> ]]> Thu, 28 May 2026 05:27:00 +0000 https://status.upfirst.ai/incident/cmt0ri7910vp20rmgldp4j4uj https://status.upfirst.ai/incident/cmt0ri7910vp20rmgldp4j4uj Elevated Latency and Errors on API Type: Incident Duration: 6 days, 1 hour and 53 minutes Affected Components: OpenAI → Chat Completions API May 27, 14:47:02 GMT+0 - Investigating - We are investigating the issue for the listed services. May 27, 15:21:59 GMT+0 - Investigating - We are investigating the issue for the listed services. May 27, 20:06:53 GMT+0 - Resolved - All impacted services have now fully recovered. May 27, 17:12:55 GMT+0 - Resolved - All impacted services have now fully recovered. May 27, 15:45:05 GMT+0 - Identified - We are still implementing the mitigation. May 27, 15:59:22 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. May 27, 17:54:42 GMT+0 - Monitoring - We have received additional reports of elevated latency and errors after our previous recovery update. Mitigation remains in place, and we are monitoring recovery while we validate the remaining impact. Type: Incident

Duration: 6 days, 1 hour and 53 minutes

Affected Components:

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>14:47:02</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating the issue for the listed services..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>15:21:59</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating the issue for the listed services..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>20:06:53</var> GMT+0</small><br><strong>Resolved</strong> - All impacted services have now fully recovered..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>17:12:55</var> GMT+0</small><br><strong>Resolved</strong> - All impacted services have now fully recovered..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>15:45:05</var> GMT+0</small><br><strong>Identified</strong> - We are still implementing the mitigation..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>15:59:22</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>17:54:42</var> GMT+0</small><br><strong>Monitoring</strong> - We have received additional reports of elevated latency and errors after our previous recovery update. Mitigation remains in place, and we are monitoring recovery while we validate the remaining impact..</p> ]]> Wed, 27 May 2026 14:47:02 +0000 https://status.upfirst.ai/incident/cmt0ri7cl0vp80rmg71v5fdp1 https://status.upfirst.ai/incident/cmt0ri7cl0vp80rmg71v5fdp1 Scheduled maintenance for Programmable Voice - Voice API EU/US Type: Maintenance Duration: 1 hour and 45 minutes Affected Components: Telnyx → Voice API May 26, 11:30:07 GMT+0 - Completed - The scheduled maintenance has been completed. May 26, 09:45:07 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 26, 07:44:49 GMT+0 - Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service. Type: Maintenance

Duration: 1 hour and 45 minutes

Affected Components:

<p><small>May <var data-var='date'> 26</var>, <var data-var='time'>11:30:07</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>09:45:07</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>07:44:49</var> GMT+0</small><br><strong>Scheduled</strong> - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..</p> ]]> Tue, 26 May 2026 09:45:00 +0000 https://status.upfirst.ai/maintenance/cmt0ulbi23zdq0rmgp6kecy4x https://status.upfirst.ai/maintenance/cmt0ulbi23zdq0rmgp6kecy4x Scheduled maintenance for Programmable Voice - Voice API EU/US Type: Maintenance Duration: 1 hour and 45 minutes Affected Components: Telnyx → Voice API May 26, 07:44:26 GMT+0 - Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service. May 26, 09:45:07 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 26, 11:30:07 GMT+0 - Completed - The scheduled maintenance has been completed. Type: Maintenance

Duration: 1 hour and 45 minutes

Affected Components:

<p><small>May <var data-var='date'> 26</var>, <var data-var='time'>07:44:26</var> GMT+0</small><br><strong>Scheduled</strong> - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>09:45:07</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>11:30:07</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> ]]> Tue, 26 May 2026 09:45:00 +0000 https://status.upfirst.ai/maintenance/cmt0ulbgm3zdn0rmglmnv6l2m https://status.upfirst.ai/maintenance/cmt0ulbgm3zdn0rmglmnv6l2m SIP Trunking and voice services update: all regions Type: Maintenance Duration: 5 hours Affected Components: Telnyx → Voice API May 25, 17:00:07 GMT+0 - Completed - The scheduled maintenance has been completed. May 25, 01:15:06 GMT+0 - Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support. May 25, 12:00:19 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>May <var data-var='date'> 25</var>, <var data-var='time'>17:00:07</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>May <var data-var='date'> 25</var>, <var data-var='time'>01:15:06</var> GMT+0</small><br><strong>Scheduled</strong> - Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support..</p> <p><small>May <var data-var='date'> 25</var>, <var data-var='time'>12:00:19</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> ]]> Mon, 25 May 2026 12:00:00 +0000 https://status.upfirst.ai/maintenance/cmt0ulbi23zdp0rmgla07icuy https://status.upfirst.ai/maintenance/cmt0ulbi23zdp0rmgla07icuy Intermittent 500 Errors in Text-to-Speech (TTS) Generation Type: Incident Duration: 12 hours and 35 minutes Affected Components: ElevenLabs → Text to Speech API May 25, 09:02:00 GMT+0 - Monitoring - We are currently investigating an issue affecting TTS, where some generations are failing with a 500 error. May 25, 09:35:00 GMT+0 - Resolved - The issue affecting Text-to-Speech (TTS) generation, which was causing intermittent 500 errors, has been resolved. The service is now operating normally. Type: Incident

Duration: 12 hours and 35 minutes

Affected Components:

<p><small>May <var data-var='date'> 25</var>, <var data-var='time'>09:02:00</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently investigating an issue affecting TTS, where some generations are failing with a 500 error..</p> <p><small>May <var data-var='date'> 25</var>, <var data-var='time'>09:35:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting Text-to-Speech (TTS) generation, which was causing intermittent 500 errors, has been resolved. The service is now operating normally..</p> ]]> Mon, 25 May 2026 09:47:35 +0000 https://status.upfirst.ai/incident/cmt0ri2ye0v0b0rmg7ovwh2zv https://status.upfirst.ai/incident/cmt0ri2ye0v0b0rmg7ovwh2zv Outbound networking issues affecting STT, TTS streaming and batch service Type: Incident Affected Components: Deepgram → Text to Speech API May 22, 21:00:01 GMT+0 - Resolved - Some API requests may have experienced elevated error rates for approximately 2-3 minutes starting at 16:43 UTC on May 22, 2026. The issue has been resolved now. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Resolved</strong> - Some API requests may have experienced elevated error rates for approximately 2-3 minutes starting at 16:43 UTC on May 22, 2026. The issue has been resolved now..</p> ]]> Fri, 22 May 2026 21:00:01 +0000 https://status.upfirst.ai/incident/cmt0um1ck40df0rmgsi8y2czb https://status.upfirst.ai/incident/cmt0um1ck40df0rmgsi8y2czb Scheduled maintenance for Programmable Voice - Voice API EU/US Type: Maintenance Duration: 1 hour Affected Components: Telnyx → Voice API May 22, 12:45:07 GMT+0 - Completed - The scheduled maintenance has been completed. May 22, 11:45:07 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 22, 10:42:13 GMT+0 - Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>12:45:07</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>11:45:07</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>10:42:13</var> GMT+0</small><br><strong>Scheduled</strong> - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..</p> ]]> Fri, 22 May 2026 11:45:00 +0000 https://status.upfirst.ai/maintenance/cmt0ulbgm3zdm0rmghstvr7ms https://status.upfirst.ai/maintenance/cmt0ulbgm3zdm0rmghstvr7ms Scheduled maintenance for Programmable Voice - Voice API EU/US Type: Maintenance Duration: 2 hours Affected Components: Telnyx → Voice API May 15, 08:15:07 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 15, 08:11:16 GMT+0 - Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service. May 15, 10:15:07 GMT+0 - Completed - The scheduled maintenance has been completed. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>May <var data-var='date'> 15</var>, <var data-var='time'>08:15:07</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>08:11:16</var> GMT+0</small><br><strong>Scheduled</strong> - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>10:15:07</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> ]]> Fri, 15 May 2026 08:15:00 +0000 https://status.upfirst.ai/maintenance/cmt0ulbyf3zfh0rmgra0taln8 https://status.upfirst.ai/maintenance/cmt0ulbyf3zfh0rmgra0taln8 Scheduled maintenance for Programmable Voice - Voice API EU/US Type: Maintenance Duration: 3 hours Affected Components: Telnyx → Voice API May 13, 14:30:07 GMT+0 - Completed - The scheduled maintenance has been completed. May 13, 11:25:27 GMT+0 - Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service. May 13, 11:30:07 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>14:30:07</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>11:25:27</var> GMT+0</small><br><strong>Scheduled</strong> - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>11:30:07</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> ]]> Wed, 13 May 2026 11:30:00 +0000 https://status.upfirst.ai/maintenance/cmt0ulc2o3zfy0rmgqbdske3h https://status.upfirst.ai/maintenance/cmt0ulc2o3zfy0rmgqbdske3h Service Update: Sip Trunking and Voice API Type: Maintenance Duration: 5 hours Affected Components: Telnyx → Voice API May 11, 11:52:11 GMT+0 - Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support. May 11, 18:00:07 GMT+0 - Completed - The scheduled maintenance has been completed. May 11, 13:01:07 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>May <var data-var='date'> 11</var>, <var data-var='time'>11:52:11</var> GMT+0</small><br><strong>Scheduled</strong> - Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support..</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>18:00:07</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>13:01:07</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> ]]> Mon, 11 May 2026 13:00:00 +0000 https://status.upfirst.ai/maintenance/cmt0ulbwh3zff0rmg4w8zsz9t https://status.upfirst.ai/maintenance/cmt0ulbwh3zff0rmg4w8zsz9t Scheduled maintenance for Programmable Voice - Voice API EU/US Type: Maintenance Duration: 2 hours Affected Components: Telnyx → Voice API May 11, 13:00:07 GMT+0 - Completed - The scheduled maintenance has been completed. May 11, 11:00:07 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 11, 10:29:51 GMT+0 - Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>May <var data-var='date'> 11</var>, <var data-var='time'>13:00:07</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>11:00:07</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>10:29:51</var> GMT+0</small><br><strong>Scheduled</strong> - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..</p> ]]> Mon, 11 May 2026 11:00:00 +0000 https://status.upfirst.ai/maintenance/cmt0ulbyf3zfg0rmg7u7vp7r2 https://status.upfirst.ai/maintenance/cmt0ulbyf3zfg0rmg7u7vp7r2 Scheduled maintenance for Programmable Voice - Voice API EU/US Type: Maintenance Duration: 1 hour and 6 minutes Affected Components: Telnyx → Voice API May 7, 17:38:49 GMT+0 - Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service. May 7, 17:40:07 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 7, 18:46:07 GMT+0 - Completed - The scheduled maintenance has been completed. Type: Maintenance

Duration: 1 hour and 6 minutes

Affected Components:

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>17:38:49</var> GMT+0</small><br><strong>Scheduled</strong> - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>17:40:07</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>18:46:07</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> ]]> Thu, 7 May 2026 17:40:00 +0000 https://status.upfirst.ai/maintenance/cmt0ulcia3zgz0rmgklqbs0d3 https://status.upfirst.ai/maintenance/cmt0ulcia3zgz0rmgklqbs0d3 Scheduled maintenance for Programmable Voice - Voice API EU/US Type: Maintenance Duration: 1 hour and 15 minutes Affected Components: Telnyx → Voice API Apr 30, 13:15:07 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 30, 14:30:07 GMT+0 - Completed - The scheduled maintenance has been completed. Apr 30, 12:55:27 GMT+0 - Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service. Type: Maintenance

Duration: 1 hour and 15 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>13:15:07</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>14:30:07</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>12:55:27</var> GMT+0</small><br><strong>Scheduled</strong> - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..</p> ]]> Thu, 30 Apr 2026 13:15:00 +0000 https://status.upfirst.ai/maintenance/cmt0ulczc3zj10rmg5ngbctie https://status.upfirst.ai/maintenance/cmt0ulczc3zj10rmg5ngbctie SIP Trunking and voice services update: all regions Type: Maintenance Duration: 5 hours Affected Components: Telnyx → Voice API Apr 29, 18:00:07 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 29, 23:00:08 GMT+0 - Completed - The scheduled maintenance has been completed. Apr 29, 10:49:46 GMT+0 - Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support. Type: Maintenance

Duration: 5 hours

Affected Components:

<p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>18:00:07</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>23:00:08</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Apr <var data-var='date'> 29</var>, <var data-var='time'>10:49:46</var> GMT+0</small><br><strong>Scheduled</strong> - Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support..</p> ]]> Wed, 29 Apr 2026 18:00:00 +0000 https://status.upfirst.ai/maintenance/cmt0ulczg3zj30rmgkofuyajv https://status.upfirst.ai/maintenance/cmt0ulczg3zj30rmgkofuyajv Scheduled maintenance for Programmable Voice - Voice API EU/US Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Telnyx → Voice API Apr 28, 08:01:07 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 28, 07:14:42 GMT+0 - Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service. Apr 28, 09:31:07 GMT+0 - Completed - The scheduled maintenance has been completed. Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>08:01:07</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>07:14:42</var> GMT+0</small><br><strong>Scheduled</strong> - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>09:31:07</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> ]]> Tue, 28 Apr 2026 08:00:00 +0000 https://status.upfirst.ai/maintenance/cmt0ulczn3zj40rmgz75tqeyc https://status.upfirst.ai/maintenance/cmt0ulczn3zj40rmgz75tqeyc SIP Trunking and voice services update: all regions Type: Maintenance Duration: 5 hours Affected Components: Telnyx → Number Searching API, Telnyx → Number Ordering API, Telnyx → Voice API Apr 27, 17:00:07 GMT+0 - Completed - The scheduled maintenance has been completed. Apr 27, 12:00:08 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 24, 13:43:34 GMT+0 - Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support. Type: Maintenance

Duration: 5 hours

Affected Components: , ,

<p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>17:00:07</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>12:00:08</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>13:43:34</var> GMT+0</small><br><strong>Scheduled</strong> - Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support..</p> ]]> Mon, 27 Apr 2026 12:00:00 +0000 https://status.upfirst.ai/maintenance/cmt0ulczf3zj20rmg1onyr4c2 https://status.upfirst.ai/maintenance/cmt0ulczf3zj20rmg1onyr4c2 Scheduled maintenance for Programmable Voice - TeXML, Voice API EU/US Type: Maintenance Duration: 2 hours Affected Components: Telnyx → Voice API Apr 22, 13:00:07 GMT+0 - Completed - The scheduled maintenance has been completed. Apr 22, 11:00:07 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 22, 10:43:43 GMT+0 - Scheduled - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>13:00:07</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>11:00:07</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>10:43:43</var> GMT+0</small><br><strong>Scheduled</strong> - Our Telephony Engineers will perform maintenance on our Programmable Voice services in the Europe/US region. This maintenance should not disrupt service..</p> ]]> Wed, 22 Apr 2026 11:00:00 +0000 https://status.upfirst.ai/maintenance/cmt0uldfs3zkd0rmgu3ss2wqz https://status.upfirst.ai/maintenance/cmt0uldfs3zkd0rmgu3ss2wqz SIP Trunking and voice services update: all regions Type: Maintenance Duration: 6 hours Affected Components: Telnyx → Voice API Apr 21, 17:00:07 GMT+0 - Completed - The scheduled maintenance has been completed. Apr 21, 11:00:08 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 20, 12:44:15 GMT+0 - Scheduled - Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support. Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>17:00:07</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>11:00:08</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>12:44:15</var> GMT+0</small><br><strong>Scheduled</strong> - Our Telephony Engineers will be performing an update on our Voice Services across all regions Impact: This update is not expected to disrupt service. Action Required: If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support..</p> ]]> Tue, 21 Apr 2026 11:00:00 +0000 https://status.upfirst.ai/maintenance/cmt0uldfs3zkc0rmg4lx5arg4 https://status.upfirst.ai/maintenance/cmt0uldfs3zkc0rmg4lx5arg4