Upfirst - Outbound networking issues affecting STT PreRecorded API requests with callbacks, TTS Batch (HTTP) requests with callbacks, and Voice Agent API BYO 3rd party providers (LLM and TTS) – Details zu Vorfällen

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Outbound networking issues affecting STT PreRecorded API requests with callbacks, TTS Batch (HTTP) requests with callbacks, and Voice Agent API BYO 3rd party providers (LLM and TTS)

Gelöst
Funktionsfähig
Aufgetreten am vor 4 MonatenDauerte 3 Tage

Betroffen

Deepgram → Text to Speech API

Beeinträchtigte Leistung aus 5:27 PM zu 6:15 PM, Funktionsfähig aus 6:15 PM zu 7:47 PM

Aktualisierung
  • Gelöst
    UTC
    Gelöst

    This incident has been resolved.

  • Überprüfung
    UTC
    Überprüfung

    A network infrastructure fix was implemented at 18:15 UTC and the behavior was immediately resolved. We are continuing to monitor carefully.

  • Identifizierung
    UTC
    Identifizierung

    A networking incident was identified which resulted in failed callbacks on STT PreRecorded API requests and TTS Batch requests. The issue also affected Voice Agent API sessions with LLM and TTS providers. We have identified a fix and are monitoring traffic. The source of the issue is being investigated.