Upfirst - Elevated Latency and Errors on API – Incident details

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Elevated Latency and Errors on API

ResolvedDegraded performance2 hours 25 minutes

Affected

OpenAI → Chat Completions API

Degraded performance from 2:47 PM to 5:12 PM, Operational from 5:12 PM to 5:12 PM, Degraded performance from 5:54 PM to 8:06 PM

  • ResolvedUTC

    All impacted services have now fully recovered.

  • MonitoringUTC

    We have received additional reports of elevated latency and errors after our previous recovery update. Mitigation remains in place, and we are monitoring recovery while we validate the remaining impact.

  • ResolvedUTC

    All impacted services have now fully recovered.

  • MonitoringUTC

    We have applied the mitigation and are monitoring the recovery.

  • IdentifiedUTC

    We are still implementing the mitigation.

  • UpdateUTC

    We are investigating the issue for the listed services.

  • InvestigatingUTC

    We are investigating the issue for the listed services.