Upfirst - Notice history

All systems operational

Web App - Operational

100% - uptime
Feb 2026
Mar 2026
Apr 2026

Real-Time Call Processor - Operational

100% - uptime
Feb 2026
Mar 2026
Apr 2026

Post-Call Processor - Operational

100% - uptime
Feb 2026
Mar 2026
Apr 2026

OpenAI → Realtime API - Operational

OpenAI → Chat Completions API - Operational

Telnyx → Voice API - Operational

Telnyx → Outbound Messaging API - Operational

Telnyx → Number Searching API - Operational

Telnyx → Number Ordering API - Operational

ElevenLabs → Text to Speech API - Operational

Deepgram → Text to Speech API - Operational

Notice history

Apr 2026

Users may experience elevated error rate for gpt-4o-mini in the API
  • Resolved
    UTC
    Resolved

    All impacted services have now fully recovered.

  • Monitoring
    UTC
    Monitoring

    We have applied the mitigation and are monitoring the recovery.

  • Identified
    UTC
    Identified

    We have identified that users are experiencing elevated errors for the impacted services.

    We are working on implementing a mitigation.

Elevated 401 errors for API endpoints
  • Resolved
    UTC
    Resolved

    All impacted services have now fully recovered.

  • Monitoring
    UTC
    Monitoring

    We have applied the mitigation and are monitoring the recovery.

  • Update
    UTC
    Update

    We've identified that intermittent 401 errors on some API endpoints are being caused by timeouts. We have applied mitigations that reduced impact in parts of the system and are continuing to deploy additional fixes and monitor recovery until error rates return to expected levels.

  • Update
    UTC
    Update

    We've identified that intermittent 401 errors on some API endpoints are being caused by timeouts. We have applied mitigations that reduced impact in parts of the system and are continuing to deploy additional fixes and monitor recovery until error rates return to expected levels.

  • Update
    UTC
    Update

    We've identified that intermittent 401 errors on some API endpoints are being caused by timeouts. We have applied mitigations that reduced impact in parts of the system and are continuing to deploy additional fixes and monitor recovery until error rates return to expected levels.

  • Identified
    UTC
    Identified

    We have identified that users are experiencing elevated errors for the impacted services.

    We are working on implementing a mitigation.

  • Monitoring
    UTC
    Monitoring

    We have applied the mitigation and are monitoring the recovery.

  • Investigating
    UTC
    Investigating

    We are investigating the issue for the listed services.

  • Monitoring
    UTC
    Monitoring

    We have applied the mitigation and are monitoring the recovery.

  • Investigating
    UTC
    Investigating

    We are investigating the issue for the listed services.

Outbound networking issues affecting STT PreRecorded API requests with callbacks, TTS Batch (HTTP) requests with callbacks, and Voice Agent API BYO 3rd party providers (LLM and TTS)
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A network infrastructure fix was implemented at 18:15 UTC and the behavior was immediately resolved. We are continuing to monitor carefully.

  • Identified
    UTC
    Identified

    A networking incident was identified which resulted in failed callbacks on STT PreRecorded API requests and TTS Batch requests. The issue also affected Voice Agent API sessions with LLM and TTS providers. We have identified a fix and are monitoring traffic. The source of the issue is being investigated.

Mar 2026

No notices reported this month

Feb 2026

No notices reported this month

Feb 2026 to Apr 2026

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